Locasbet Casino - general discussion

If you want to discuss anything related to Locasbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I've just registered at Locasbet Casino! Unfortunately, the deposit methods listed at Casino Guru aren't correct! When I asked in the chat, I was told that Skrill isn't currently available and that I should use another payment method! But that's not available either! This is an information letter for Casino Guru! Best regards!

Thank you for the information.

We actually have a feature where you can provide this kind of information on the bottom of each casino review, and you can feel free to use it at any time.

Did you find any payment method you are able to use at the end?

No, unfortunately not. Only cryptocurrency was possible, which I don't have! I registered with the casino based on the assumption that Skrill Bank, etc., were possible, as described! Best regards!

I see, you said that the methods you wanted to use are not available yet. So did the casino tell you that they will have them in the near future?🤔

Hello, that's correct! No, unfortunately not! When I asked repeatedly, I was simply told to use the available payment methods! I said I don't have any crypto!

Does anyone know how I deposit crypto on a site

Hello, if this option is available for you, the support team should provide guidance. Try to ask the casino and let us know.

I am trying to get in touch with live support on Locasbet but it is not working.

Well, I'm sorry to hear that. If you can't find that option listed among the other deposit options, I’m afraid I won’t be able to help you. Sometimes new casinos are poorly prepared or slow to support, and no one else can help with such specific issues. What about the email? I found support@locasbet.com



Hello everyone,

I have an open situation with this casino and I think it is worth describing, because the problem is not the usual one.

On 8 September my withdrawal was rejected and a video verification was required. My account had already passed their standard document verification, and I have never used a bonus. The video can only be sent to their KYC email address. That address returns "550 5.1.1 The email account that you tried to reach does not exist". So does support@locasbet.com, the address listed in their own terms for complaints.

I have tried six times between 8 and 29 September. Same error every time, returned by their own mail server, each attempt with a different server reference.

I have spoken to six different support agents over three weeks. None of them offered any alternative channel and none of them could give a date. One of them refused to receive the video through live chat.

On 29 September the agent wrote, in their own live chat: "Sadly, we currently do not have any working email addresses." Four minutes later, asked whether I could send the video in the chat instead, the same agent wrote: "Unfortunately, you cannot; you need to wait for this issue to be fixed, and then you need to email it to our KYC email."

I asked him to confirm the situation: "So to be clear: you have no working email address, I cannot send my video here in the chat, and you cannot tell me when this will be fixed. Is that correct?" He answered: "It's hard to say this, but you are correct."

My balance is more than 8k EUR and I cannot withdraw it. I am still willing to complete the verification as soon as they provide a working way to send it.

I opened a complaint here on 11 September. The casino was invited to respond on 22 September, did not, and the deadline was extended on 29 September. It has not responded at all. As far as I can tell it has never responded to a complaint anywhere: on another major mediation site, both its casino profile and its affiliate programme are marked as terminated for being unresponsive.

And to be plain about where I now stand. After a month, I no longer believe this is a technical problem. A company that runs a live chat around the clock can fix an email address in a month if it wants to. They acknowledge the failure, they refuse every alternative, they will not give a date, and the money stays with them the whole time. Whatever the explanation is, the result is a withdrawal that cannot be completed by any route they allow. I would stay away from this casino until they can show a channel that actually works.

Requiring a verification video while acknowledging that the only permitted submission channel doesn’t work leaves you unable to complete the process. Based on the exchange you quoted, you have repeatedly tried to cooperate, and the casino should provide a functioning, secure alternative.

I understand why you’ve lost confidence after almost a month without a solution. We cannot establish their intention from this alone, but the obstacle you describe is clear.

Your complaint has now been closed as unresolved, so unfortunately our mediation has not secured a resolution. This does not mean your issue was resolved or that your concerns were dismissed.

There is little value in repeating the same unsuccessful email attempts without a confirmed change. Please let us know if the casino restores its email service, offers another secure submission method, or finally releases your withdrawal.😕