LiveWinz Casino - general discussion

If you want to discuss anything related to LiveWinz Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Is anyone having a problem checking on that site?

Unfortunately, when you look at the reviews page on our website, you can see that many players had unresolved complaints against this casino. It's definitely not a casino I'd recommend to you.

the office did not pay out the money.. the withdrawal was pending for a week, the withdrawal was cancelled and that was it.. they gave back my deposit and that was it.. although the website shows that I won the bet!!!

May I ask if they explained it to you, though? What exactly was the reason for canceling it?

Do you still have the money in your account, so we could try to help?

Without the remaining amount, it is not possible for us to make a case, so that is why I ask.

I had a win of 240 euros, I put it on withdrawal. The money stood on withdrawal for a week and was cancelled and there was only 50 euros on the balance... this is my deposit that I made...

Without any explanation, though?🤔

It would be really helpful to know why they did it, for sure. And maybe then we could try to help you out.

Have you tried to contact the support regarding that?

What's the point of writing here, you close all complaints in their favor!!! They work with you!!! You closed my 2 complaints, but no one gave me the money, that's all... There's no point in your site anymore!!!

Sorry, but I couldn't find any complaints of yours for this casino.🤷‍♀️

Could you explain the meaning of your post then?

They stole 379 USD from me. At first I deposited, bet, won a little less than 250, withdrew 150 and up to then everything was fine. I continued betting and won 379. I requested a withdrawal, not all of it, and they took everything from me, claiming fraud. They didn't close my account, they just left it at 0.

Hi, I see you've gotten yourself into an unpleasant situation.

Did the casino tell you what exactly you violated? Were you playing slots or betting on sports? 

I bet on sports, they say it was a VPN or fraudulent activity, obviously I didn't do that. I've heard they use these techniques to take your money. Do you know where I can file a report?

Okay, I have some links for you that might help, since we don't deal with sports betting and don't have any experts on the subject.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope you manage to resolve the situation, or regardless of the outcome, feel free to update me on how it turned out. 

Disbursement cancelled without proof – €4,295

I hereby file a complaint against this casino for the unjustified cancellation of my winnings.

I requested a withdrawal. This was initially accepted, but later cancelled and the entire amount removed from my account.

The reason given was an alleged violation of bonus conditions regarding a maximum betting limit.

I expressly reject this accusation:

- I did NOT place any bets above the allowed maximum.

- The casino refuses to provide any betting history, timestamps, or concrete evidence.

- There is only a general reference to the terms and conditions, without any proof of the alleged violation.

Additionally, it is important to mention:

- Previous withdrawals were processed without any problems.

- There was no evidence whatsoever of any rule violations.

This suggests that the alleged violation was fabricated after the fact to avoid a larger payout.

I contacted support multiple times and asked for concrete evidence. The only response was that the decision was "final" and no further information would be provided.

In my view, this behavior is unfair and incomprehensible.

I therefore request:

- a review of the case

- the request for the casino to provide concrete evidence

- or the restoration of my balance and payment of the amount

I can provide all relevant screenshots and communication histories.

Thank you for your support.

Hello, feel free to update us here on how your complaint developed, please. Not sure whether you saw the casino's safety Index, but it is not good at all and should be avoided, I'm afraid.

The case has now also been closed by Casino Guru, very disappointing, I had hoped for more.

My account at Livewinz has now been blocked; I can only warn others about this provider.

I think as long as you don't win everything is fine, but if you win it's catastrophic.

A very clear warning about this casino; everyone needs to understand that it's a scam!

It has been closed on our side due to the fact that your issue is related to sports betting. We have no department for sports, and therefore, we are unable to investigate it.

Please try some of these websites we are aware of, which deal with such issues:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

That's correct and I don't want to criticize it.

But couldn't they, as a platform, have contacted Livewinz in general?

They don't tell me which bets were incorrect, or which bet.

Furthermore, they have now blocked me and are no longer responding.

4000 euros is a lot of money and I, as an individual, can do nothing about it.

I will try the other sites, but I was really hoping for your support, as they are a very well-known platform!

As I explained, though, we don't handle such cases, unfortunately.