Live Chat Request (page 2)

I’ve had a similar experience where support took a little time to resolve an issue. In the end, clear communication made a big difference, especially when the problem was something simple that could be fixed quickly.

Hello, I'm afraid there is no Casino Guru support you could reach. Here on the forum, we talk, while active complaints allow you to get in touch with a specific mediator. The contact is part of your complaint, so if you need something related, I suggest starting there. 🙏

Hi guys in trying to reach out to you by different ways, social media DmS and send emails to the casino guru teams , reopening my conolaints and nothing … this is my last option , hope this help me , ( I made a complaint like three years ago ) and gets unresolved the casino never gave us any response and you close the complaint unresolved , i recieve an email when you close the complaint unresolved, after three years i need this email for some reasons( i deleted from my email)im trying to get paid by another way i just want you guys help me with this and resend me those emails from those two complaints that i made on your webaite! Thank you so much!

Hello, I noticed you created another thread about the same issue. I responded to you here the last time, but since I have no access to emails associated with complaints, I still cannot help you. In my opinion, you may be even referring to the automatic email sent by the system once the complaint is closed. I honestly do not remember when exactly this process was automated. In any case, the mediators may be in different positions, but that's only my assumption.

Thank uou radka for your reply but im still waiting for enay response if you can help me where or wich email should i use to send my emails of someone that can help me will be great!!

Well, I imagine this is really important to you. No promises, but I'll do what I can on my side.

Hello I can show and prove that two sister casinos share the same pay id on same occasions then when you send receipt they say funds not received and send ya back to Bank to chase funds but I got screen shots of both having same pay id at the same time then not crediting me deposit leaving me to chase bank for money when it’s there fuck up so all those people got funds not received by casino that might be issue

Hello, can you please elaborate a bit? I cannot very much understand how the same pay Ids for supposedly sister casinos (perhaps the same group using the same payment processors?) are related to not crediting deposits.

Please let us know what has happened.

Hello, I would like to file a complaint about ezz.casino, but unfortunately the casino is not on the list.

Hi. Under the search bar in the complaint form, there should be an option for cases where the casino isn’t listed. You can use that, or select one of the available casinos and clearly write in the complaint text which casino your case is actually about.

I checked the casino and we do have it in our system. The reason you don’t see it may be related to regional restrictions or regulation.

One thing I should mention in advance is that the casino has a very low Safety Index, around 1.4 if I saw correctly. It also currently has three complaints against it, and none of them were resolved. That doesn’t automatically mean your complaint will end the same way, but I’d keep my expectations realistic.

I’d still submit the complaint and let our team take a look. What exactly happened at the casino, and what is the main reason you want to open the complaint?

I've been playing at EZZ Casino for quite some time now and have reached a high VIP status. In the past, I've received payouts without any problems three or four times.

There's suddenly a problem with my current withdrawal because EZZ Casino suspects I have a duplicate account. However, that's not true. I only have one account.

The reason for the suspicion seems to be that my girlfriend and I live in the same household and each have our own account at EZZ Casino. She plays exclusively through her own account and I exclusively through my own account. We therefore do not have any joint accounts.

Since September 7th, 2026, I've had three lucky withdrawals and am waiting for three payouts (totaling approximately $3500 USD). Since September 7th, I haven't been able to contact a human agent, only AI support. I've sent several emails and also tried to contact a manager via Telegram, but all without success. 😞

Perhaps the Casino Guru team can help me further.

Hey, I just replied to you in the other thread. Can we keep it there, please? It's not necessary to post the same posts later somewhere else. 🙏