Lisboa7 Casino - general discussion

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so the other day i deposited money into lisboa7 and didn’t claim any bonuses or anything. Was playing the pokies and I was fortunate enough to hit a max win. So I then proceeded to withdraw my winnings and now they are giving me the run around telling me that " our IT team is currently trying to resolve the issue" and that they are waiting to receive an update and when they do they’ll let me know… this was 6 days ago still i haven’t received my money

I don't want to give you false expectations here. While six days is still within the timeframe we normally allow for a withdrawal, Lisboa7 has a Very Low Safety Index of 0.0 on Casino Guru. We have also identified fake games and fake licences, and the only complaint currently recorded against this casino ended unresolved after the casino failed to provide a meaningful response.

That said, it is also possible, you won't be able to get your money out from this casino.

For that reason, I would keep your expectations realistic and strongly advise against depositing any more money there while you're waiting. I would also recommend checking a casino's Safety Index, licence information, warnings and complaint history before playing in the future, as these can reveal important risks beforehand.

Well thats what im expecting to be honest is that im not going to receive my money… im say that though I’ve previously withdrew from lisboa7 multiple times. On 2 of them occasions the amount I withdrew was over $10,000 and I received both of them no worries. But this time around I’m unable to speak with anyone, I’m only getting automated message responses saying

"Dear Customer, our IT department is currently checking the matter. Please allow us some time to complete the necessary process. We will update you as soon as possible. Thank you for your understanding"

It does matter what I write to them in live chat, the message about is what I get back in response and it’s very very frustrating that I’m unable to speak to anyone or ask any questions.

That’s understandable but while I keep getting the same automated message, I’m trying to explain that when I spoke to someone else on the 2nd day they informed me that they were going to cancel my withdraw for the time being for some reason but now I keep getting told they are waiting to receive an update from their so called "IT team" but it’s like how are you waiting to hear back when they canceled my withdraw until further notice if that makes sense.

also I’ve withdrew from lisboa7 previously and 2 times out of how many withdraws, they have been over $10,000 and I’ve received them no worries but this time it’s very different, I can get support or ask for an update nor will they cancel my entire withdraw request so I’m able to play so i can’t really do anything besides speak to an automated message which is the most frustrating thing ever.

I understand what you mean now. The confusing part is that you were initially told the withdrawal would be cancelled for the time being, but the money apparently wasn't returned to your balance, while support is now only repeating that they are waiting for their IT team.

The fact that you've successfully withdrawn from Lisboa7 before, including amounts over $10,000, is useful context, but unfortunately it doesn't really explain what's happening with this particular withdrawal.

One thing I wouldn't recommend, though, is cancelling the withdrawal just so you can continue playing with the money. Given the situation, it's much safer to keep those funds out of play if possible.

You're still within the 14-day period we normally allow for withdrawals, but maybe I would open it a little bit earlier even though I won't promise we can do something about this situation. It will also depend on casino and their cooperation.

For now, I would mainly want the casino to clarify one simple thing: is the withdrawal still pending, temporarily suspended, or actually cancelled? Their messages don't seem to make that clear at all.

they said that it’s still being reviewed by JILI game provider and that I need to stop spam messaging when I’m just trying to speak to a human and ask for updates.

Sure, I understand.

If the casino is currently checking the situation with the game provider, then there may simply be no meaningful update they can give you until they receive a response themselves. In that sense, I think their advice is reasonable.

There’s probably no need to keep contacting them repeatedly while the matter is still under review. I believe they’ll get back to you once they have some relevant information from the provider.

So for now, try to be patient and give them some time to investigate it properly.

I’m gonna give it up to 14 days and then I’ll send them another message and if nothing I’ll file a complaint and we will go from there I guess.

thank you for your advise

Alright, that sounds quite reasonable.

Let me know if you manage to find out anything new or receive any additional information. And if you decide to submit a complaint, feel free to keep me updated on that as well.

nothing has changed and I still keep getting this same response when I ask if they have had any updates…

I’ve already submitted a complaint so fingers crossed

Yes, of course. I wouldn’t really expect you to get any meaningful update straight away, but who knows, maybe I’ll be wrong.

For now, I think we’ll just have to wait and see.

I don’t know what else to do and it’s starting to get really really frustrating. I’m unable to speak to anyone else but this stupid automated thing.

i honestly don’t know what else to do at this point

Personally, I think the best thing now is to wait for our team.

I know it can be frustrating when you’ve already been waiting for quite a long time, but if you keep getting the same automated or generic response from the casino, there probably isn’t much more they can tell you until they actually have some new information.

So I probably wouldn’t spend every day contacting them and asking the same questions. If there’s no new update on their side, they’ll most likely just keep repeating the same answer.

For now, I’d give the process some time and wait for our team to take it further.