Linebet Casino - general discussion

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Hello, very good, does anyone around here play on linebet?

Because I have sent an email since February 6 and I still have not received a response, support keeps answering me the same thing, waiting for a response from the email but it never arrives. I cannot withdraw the money that I deposited from the beginning and that I urgently need.

Does anyone know where I can complain so that the casino can give me an answer to my protest?

Hello. Sorry to hear you have to go thru another issue with this casino. I have seen your complaint 👈, where our team is waiting for the casinos response. You said that your account had been verified last time, when you've had another withdrawal issue there, right? Luckily that one was solved and you were able to get your money. The one think which comes to my mind is, that maybe they need to do some additional checks, and that is why it's taking a bit longer. The support should inform you about that, but unfortunately, as you said, there has been no response from them, right? Hopefully our complaint team will get some more information, so the case can proceed further. 🤞

The platform is: LINEBET Amount: 58k euros The title says it all, but i won too much that i found out i got restricted from online casino betting, contacted support and they told me i should send them my ID, i searched online and found out that it is not safe to send ID cuz it can be used in fraudulent activities (i’m from morocco). So i became hesitant about sending them any information. Cuz, pretty sure even if i send them the documents they will ask for more and try their best to make me give so i can’t requests a withraw. And they can sell my ID for extra income to the casino, what should i do ?

Hi, let me put it this way, if you have won a relatively large sum, there is nothing unusual about the player having to verify himself in the casino. This includes sending ID and you may have to send more. I wouldn't say it's necessarily because the casino wants to misuse your documents. It's a classic in almost all casinos. 

So I would cooperate if you want to get the money, and if the casino still has something and it's going to take an infinite amount of time and you can't figure it out, you can write and we'll try to help. 

How does that sound?

Linebet asked me for ID + selfie holding ID near my face as requested. I sent both. Account still not verified for months, no clear update.

Security Team only keep asking the same picture again and again.

Account number : 909258787.

I need help.

I’ve been trying to verify my Linebet account for months and the process doesn’t seem to move forward.

Here’s what happened:

1. Linebet asked me to send photos of the documents I used during registration. I sent them.

2. After that, security team asked for a selfie holding my ID next to my face, with the background showing I’m contacting the security department. I sent that as well, following the exact instructions.

3. Since then, my account is still unverified. Customer support only replies robotic messagrs and gives no timeline or reason for the delay.

Case reference: 909258787

If anyone from Linebet support sees this, please check my case.

Hi, I see you've been going through the KYC verification process for quite some time, but your account still hasn't been verified. At the same time, the casino hasn't given you any meaningful explanation as to why the verification hasn't been completed or whether there's an issue with the documents or selfie you submitted.

I think that's the key point here. Knowing why the verification has been stalled for so long would help clarify the situation.

Since you've already been waiting for weeks without a resolution, I would recommend submitting a complaint here on our website.

You can find the complaint form here 👈

Our complaint team will review your case, contact the casino, and try to find out what's causing the delay and whether they can help move the verification process forward.

Hopefully, they'll be able to get a clearer answer from the casino than the one you've received so far.

My account was closed, and approximately R$ 8,500 was withheld.

It all started when Linebet began a verification process for my account. I cooperated fully from the very beginning and submitted all the documents that were requested of me.

The problem is that the company never requested all the documents at once. Instead, every few days it would ask for a different document, prolonging the process indefinitely.

During this verification process, I submitted, among other documents:

Passport;

National Driver’s License (digital version, which is an official and fully valid document in Brazil);

Bank statement in PDF format;

Proof of residence;

Several selfies as per the company’s instructions, including ones holding an ID, the device used for betting, and a sheet of paper with a code and date.

Even after fulfilling all the requests, the company continued to create new requirements.

On several occasions, I asked them to list all the necessary documents at once to prevent the verification process from dragging on for weeks. This request was completely ignored.

In addition, customer support took several days to respond to each message, making the process extremely slow.

In the end, instead of completing the verification, Linebet simply closed my account and withheld approximately R$ 8,500.

The only justification provided was a generic message stating that I had violated the Terms and Conditions. However, at no point was I informed of which rule I had allegedly violated, nor was any evidence presented to justify such a severe measure.

I contacted them several times asking for a specific explanation. The company’s response was that they can limit or close accounts "at their discretion," without providing any reason.

I acknowledge that a sportsbook has the right to conduct verification procedures to prevent fraud. What I find unacceptable is forcing the customer to submit document after document for weeks and, at the end of this entire process, closing the account and withholding a large balance without specifically explaining what happened.

My goal with this complaint is to obtain an independent review of the case and to compel Linebet to specify what the alleged violation of the Terms and Conditions was—or, if there is no basis for this accusation, to refund the withheld amounts in full.

My ID: 1687820959

Hello, I understand you ask for an independent review of the case and to compel Linebet to specify what the alleged violation of the Terms and Conditions was.

Therefore, I'm sorry to say that when sports betting is involved, we cannot offer such an investigation since Casino Guru is focused on Casinos. Every time I ask fellow bettors for websites they use in similar cases, they don't recommend any. 😐

This is really a tough situation. And what about the official casino license?

Well, if there's no sports betting action involved here, we can go through the complaint, but no promises. You know, mediators decide.