Leon Casino - general discussion

If you want to discuss anything related to Leon Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good night,

I just won €14864.40 on Tombstone RIP slot and asked to withdraw and I was just asked for additional checks as usual.

I've seen some complaints and it seems to be a frequent issue with this Casino and I'm afraid I won't receive my withdrawal.

Can you give me your opinion? They told me they would give me feedback in a few hours.

Thanks .

Here is their answer from this morning

there,

We hope you find yourself well.

The documents you provided were dispatched to Leonbets security department for verification. On average, this review takes 3 business days. In some cases, this procedure can take up to 30 days.

We will send the verification results to your email

Thank you for your patience and understanding.

Hello and congratulations to you!

this is pretty normal in case a higher amount has been won. Casino informs you about every step in advance which is good because you don't have to guess about what's happening.

Please cooperate with the casino in case you're asked to do so. This is a decent casino, it should be ok.

Keep us updated about your progress and ask if you need help. 🙂

Thank you very much for your sympathy, I give feedback. But I don't understand how this process can take between 3 to 30 days.

Is it for me to throw all the money while I'm waiting? Haha ha

Hello,

Yes, for the first look it seems like a bad joke but it's obviously a maximal time frame because nobody would waste time trying to guess how long will it take in your particular case. Take it as an automatic reply, I'd say.

Furthermore, there are some casinos with an estimated time frame of up to 3 months for the further security check. 😀

I do not think this is strap but do not play with the money! 😉

Hey,

Hahaha, yes it was a bad joke, sorry about that, well I will wait until have a feedback, thank you for your reply Radka, have a lovely day !

Hello, tiagomendes,

It does not necessarily mean that you'll have to wait a whole month - or at least I hope.

So I'm looking hearing from you soon 🙂.

Have an awesome day as well!

Good Morning. I would like to describe my first contact with Leon bets. Well I made a dollar deposit via NETELLER and went to place a bet, then I was surprised it was limited, I didn't understand anything I went to the chat to ask why they told me that my account was limited, remembering I just made the deposit. Since then I have not been able to withdraw or bet. Thanks in advance if anyone can help me.

It seems that the casino accepts players from Brazil so I have no idea what might be the issue. Anyway, you should probably contact the casino via email and get some proper response from them.

They should also explain why the account is limited. It might be possible to remove the limits when you verify your account in the casino.

I've been in touch for a few weeks and the answer I get is that the security verification sector is reviewing my account. Well it's there anyway I'm going to the third month so far nothing. If you have a more radical solution I would like to try. I was thinking of communicating the operator of the heart platform.

Hello,

It would be nice if you were better informed by the casino. This tension is always unpleasant, furthermore, in some cases, such a security check may last for 3 months. After it's done you should be notified and given a proper explanation. In case of any irregularities, feel free to submit your complaint through the Casino Guru Resolution Center. You can reach out to the licensing authority as well 👍.

I'd personally wait for the security check result.

how do i contact the licensing authority ?

I'd go the site,

check licensing authorities (there are 2) and visit their websites:

for Antillephone you can use complanits@gaminglicences.com

Good luck with that.

CASINO GURU MUST UPDATE INFORMATION, THEY DON'T PAY UNLIMITED

THE FIRST TIME PAID 15,066 PER SKRILL.

NOW BLOCKED AT 10,000 , and in a bit , blocks at 0 .

it seems to me .

all casinos should have the option to block withdrawal requests!

not making it clear that everything they say about responsible gaming is bullshit.

what they want and that you cancel and play,

you may change your mind but you can see that they are getting worse day by day.

there are much better options.

I gave 5 stars

but I'll review I think they don't deserve it for players if 20 euros

Sometimes it could be a network error, sometimes I feel it's a strategy to make players play off thier deposits.

This CASINO is a joke.

account verified all correct.

first serve - 15,066 - 10

Skrill hours

2 - withdrawal - 3750 euros 10 hours Skrill

3 withdrawals - 3500 euros - 10 hours skrill

4 loot begin the excuses

technical problems 15,000

to withdraw by chance I know at least 3 people with accounts in Leon.

It does not suit them well because the others received them all , normal .

I play very strong but I don't like to play with in-game money I always like to deposit again (receive and deposit)

it was going to be my CASINO of choice, but now it has already been passed by another one.

unfortunately they think we are stupid but I am 50 years old and 30 years of playing in casinos.

I've spent enough money to buy half a dozen casinos. I am lucky to have one of the biggest and best tire companies in Portugal!

but they are little birds I don't know how the Guru puts these individuals at the top!

This was already 12 o'clock.