Krikya Casino - general discussion

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Title: Krikya Locked My Account and Withheld 22,000 BDT

Hello,

I want to report a serious problem with Krikya casino.

I deposited 1000 BDT and accepted a first-time deposit bonus. I played normally and completed the required turnover. After playing sportsbook and live casino games, my balance reached 22,073 BDT.

I then requested a withdrawal of 22,000 BDT. After that, my account was suddenly locked and I cannot log in anymore. The support team accused me of "scamming" or "bonus abuse" but they did not provide any proof.

I only have one account and I played fairly. If any rule was violated, the casino should provide clear evidence instead of blocking my account and confiscating my winnings.

Username: msd1997

Country: Bangladesh

Deposit: 1000 BDT

Balance: 22,073 BDT

Withdrawal request: 22,000 BDT

I respectfully request help to investigate this case and help me recover my legitimate winnings.

Good day to you.

It is understandable to feel dissatisfied with the unannounced voiding of winnings. It must be challenging to accept this kind of decision without getting clear and straightforward answers.

I can assure you that my colleagues from the Complaint Team will investigate the matter, thanks to your already submitted complaint. I would, however, strongly recommend updating the information, because as far as I can see, the complaint is about delayed payment, while here on the forum you provide quite a different picture of the situation. Voided winnings are not considered delayed payments, and Karla needs to be informed.

Please access your complaint here 👈👈 and copy your forum post to the complaint thread, including the screenshot.

This will aid in the proper understanding of the problem.

Hello,

Hello,

My problem is not delayed payment. The casino voided my winnings without any clear reason. I played normally and won the money, but later the casino canceled my winnings.

I believe this decision is unfair. I am attaching screenshots as proof. Please investigate this issue and help me recover my winnings.

Thank you.

My problem is not the payment delay. The casino canceled my winnings for no apparent reason. I played normally and won, but later they canceled my winnings.

I think this decision is unfair. I am providing screenshots as proof. Please investigate the matter and help me get my winnings.

Thank you.

Hello,

My problem is not delayed payment. The casino voided my winnings without any clear reason. I played normally and won the money, but later the casino cancelled my winnings.

I believe this decision is unfair. I am attaching screenshots as proof. Please investigate this issue and help me recover my winnings.

Thank you.

Hello, I understand that. And thus I recommended you to:

"Please access your complaint here 👈👈 and copy your forum post to the complaint thread, including the screenshot.

This will aid in the proper understanding of the problem."

It is needed to make the problem clear in the complaint, not here for this moment. Please inform your mediator.

Title: Krikya Locked My Account After Withdrawal Request (22,000 BDT)

Hello,

I would like to file a complaint against Krikya casino.

I registered on the Krikya website after seeing their advertisement. I deposited 1000 BDT using bKash and accepted the first-time deposit bonus. I followed the rules and completed the wagering requirement by playing live casino games and sportsbook.

After completing the required turnover (30,000 / 30,000), my balance became 22,073 BDT. Then I requested a withdrawal of 22,000 BDT.

However, immediately after submitting the withdrawal request, my account was suddenly locked and I can no longer log in. When I contacted the casino support, they accused me of scamming or bonus abuse and said my account was permanently deactivated. They did not provide any clear proof or explanation.

I only have one account and I played fairly according to the rules. The casino never clearly informed me before that sportsbook wagering was required for this bonus. This rule was only mentioned after I requested the withdrawal.

Because of this, I believe my account was unfairly locked and my legitimate winnings were confiscated.

Details: Casino: Krikya

Country: Bangladesh

Deposit Amount: 1000 BDT

Balance: 22,073 BDT

Withdrawal Requested: 22,000 BDT

I kindly request Casino Guru to investigate this case and help me recover my rightful winnings.

Thank you for your time and assistance.

Please read my responses. You really won't get far without following the necessary steps.:

"Please access your complaint here 👈👈 and copy your forum post to the complaint thread, including the screenshot.

This will aid in the proper understanding of the problem."

Would you mind confirming you read the instructions and understood what you actually need to do? Thank you kindly.

Title: Krikya Locked My Account After Withdrawal Request (22,000 BDT)

Hello,

I would like to file a complaint against Krikya casino.

I registered on the Krikya website after seeing their advertisement. I deposited 1000 BDT using bKash and accepted the first-time deposit bonus. I followed the rules and completed the wagering requirement by playing live casino games and sportsbook.

After completing the required turnover (30,000 / 30,000), my balance became 22,073 BDT. Then I requested a withdrawal of 22,000 BDT.

However, immediately after submitting the withdrawal request, my account was suddenly locked and I can no longer log in. When I contacted the casino support, they accused me of scamming or bonus abuse and said my account was permanently deactivated. They did not provide any clear proof or explanation.

I only have one account and I played fairly according to the rules. The casino never clearly informed me before that sportsbook wagering was required for this bonus. This rule was only mentioned after I requested the withdrawal.

Because of this, I believe my account was unfairly locked and my legitimate winnings were confiscated.

Details: Casino: Krikya

Country: Bangladesh

Deposit Amount: 1000 BDT

Balance: 22,073 BDT

Withdrawal Requested: 22,000 BDT

I kindly request Casino Guru to investigate this case and help me recover my rightful winnings.

Thank you for your time and assistance.

Please, can you read my repllies? I have no other way of helping you. Kindly stop posting and start reading instead. 🙏🙏🙏

They took my money and locked my ID. Why? I want to get my ID along with my money. Please.

I understand that, but this all needs to be found out through the complaint in the first place. That requires some time. Please try to be patient. The mediator should return back to you in the next couple of days, since the time frame for late payments is about to end.

Krikya account fake .8k withdrawal korechilem Amer account blocked Kore diyecha .tader Sathe kotha bolte gele Kono and dei na

Hi, sorry, but I’m having trouble understanding your message. Are you experiencing a problem with the casino? Do you mean you have 8,000 in your account and it has been blocked, or is something else happening?

Could you please try using ChatGPT or another AI tool to translate your message into English? It doesn’t seem to have been translated, so I can’t clearly understand what you’re describing.

Hello Jaroslav,

Thank you for your response. To clarify, the user is trying to explain that Krikya Casino has blocked their account and confiscated their funds (such as the 8,000 BDT or other balances) unfairly under false accusations of bonus abuse, even though they followed the proper instructions from support agents.

We kindly request you to review the situation and guide us on how to proceed further with this dispute. Thank you for your time and help.

Best regards,

[Your name]

Bengali translation:

Hello Yaroslav,

Thanks for your answer. To clarify, the user is implying that Krikaya Casino wrongfully blocked their account and confiscated funds (e.g. 8,000 Taka or other balance) on false allegations of bonus abuse, even though they followed the correct instructions from the support agent.

We request that you review the matter and provide us with guidance on how to proceed with this dispute. Thank you for your time and cooperation.

Thank you for helping clarify and translate the other player’s message. I now understand that SOHAG502a says Krikya blocked the account after an attempted withdrawal of approximately 8,000 BDT and has not provided a proper explanation.

Since this concerns SOHAG502a’s own account and transactions, the case cannot be assessed through your previous complaint or forum posts. SOHAG502a should submit a separate complaint and include the exact disputed amount, whether a bonus was involved, what games were played, the reason given for the account closure and screenshots of the communication with support.

It is also important to clarify whether the balance came from casino games or sports betting, as our Complaints Team does not handle disputes relating solely to sports betting.

Your own complaint against Krikya was closed as unresolved because the casino did not provide a meaningful response or evidence. That does not automatically prove what happened in this new case, but it makes a separate complaint and clear documentation especially important. Even if the casino again refuses to cooperate, a justified unresolved complaint can negatively affect its Safety Index and help warn other players.