Kraken Casino - general discussion (page 2)

your employee Christina is not competent in matters, she closed 2 complaints due to sports betting.

Dear player,

I can assure you she is competent, but you probably missed that we do not deal with a sports betting branch. Such complaints are rejected. Since this is not your first complaint here, I bet you should know by now. 🙏

This is not the proper place, I'd say.

Try others - focused on sports betting.

I hope that you'll find these links useful:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

The GODENKOR player was paid the amount of all his deposits in full (on the 17th), excluding network commission

162.5

d850f7e96ddc97952d5bd82749147c2374b6ed62f7de5baa668df3dd01efe05e

98.5

0a5c68d49ce04fa21d12a99878c1ce68a279b1987d9e9ab9bc78172b3158129f

will you tell me why you decided not to pay me for big championships in football?

https://kazinoazov.net/kraken-casino-vivod-sredstv-igroka-bil-otlozhen--i

What evidence does the casino have regarding the fact that my account was hacked? Why wasn’t the casino confused by the sequence of actions and the change in general of all the data in the account when paying such an amount? What evidence does the casino have that they were provided with the correct wallet for payout?

Kracena has a fake license on its website and there is no link to the original license page

Hi, I've looked at your complaint but I don't know exactly where you're going with all this. 

From what I've seen, it looks like it may be cybercrime, and Kristina explained to you that we don't have the reach to help in a case like this.

I'm sorry, but unfortunately, that's the way it is.

What evidence did they provide that the account was hacked? Why does the chronology of requests from me and responses to payments from the casino not match? Why was the project not embarrassed by the actions on the account? How did the casino make sure that it was your wallet?

What can we talk about if you haven’t even answered why the project in the review indicates the presence of a license, while on the site there is not a real link to it, give me a clear answer, enough to cover Kraken already

Exactly what evidence they showed I'm not sure because I don't deal with complaints. You must have written that to Kristina. 

But as far as the license is concerned, I don't see any problem. Validator shows me normally and I can also click and verify. What does it show you ? 

You didn’t let me ask these questions to Christina, because you closed the complaint immediately.

Regarding the license, doesn't it bother you that the link to it is absolutely incorrect? Which does not lead to the Antillefon license validator

You already sent her some emails when she was dealing with your case, so I would probably try emailing her.

As for the license, I've given it to our data team to check and if it's as you say, it will be changed in the review. 

I not only sent her letters and screenshots confirming that the Kraken casino blocked my account, then simply changed my details and took my money and they don't contact me in any way. You still give them a rating of 9 out of 10. Why, and in general, why don't casinos contact me in any way? When I contact them, they say that there was no such account. Then they said that I changed my details and withdrew the money. What nonsense?

That is why, in my opinion, the cybercrime that could be connected with it and therefore the reason that Kristina wrote to close the complaint was remembered. Since it is not within our ability and power to resolve something like that, that is why the safety index remained the same, because it had no impact on the casino if it did not end up as unresolved. 

Why the casino doesn't contact you I can't explain, unfortunately. 

I'm sorry about the way it all turned out. 😥

You weren't even alarmed that the casino couldn't confirm how they confirmed that the wallet for the payout was mine. You weren't confused that at the moment when they withdrew the money, supposedly to me, they wrote to me that the account was still under verification and blocked

Okay, but we're still talking about the fact that you said you had a hacked account. You said it yourself in the complaint and I have explained to you several times that we can't help you with that. 

The last time I'm bricking up the whole result for you: "apologize, but a hacked account is considered a cybercrime. We don't think your complaint is unjustified, we simply aren't able to assist you further with a problem such as this. You can always contact the licensing authority as they have more options and tools to investigate, but unfortunately, this falls outside of our jurisdiction."

Therefore, you can contact the authorities because the nature of your case and its legality is not something we are competent to resolve. 

I hope you understand me and I would not like to repeat myself because it is beginning to seem pointless.

I'm not saying that I was hacked, but why should I think about it? Kraken had to make sure whether they were withdrawing my money or not and whether they withdrew it or not. Stop covering them already. You didn't even check their license. I sent you all the evidence that the casino blocked my account. They didn't even pay attention to that. They're just screwing people, that's all. So it's time to blacklist them. If they had a license, I would have written to the licensee, but alas, they don't have a license.

Well, you've said this thing in the past, so then I don't really understand how it is with you. First you accused the casino of this and now you say you didn't say it. Then how is it ? Like the casino is going to take money out of your account ? 

As far as the license is concerned, I have given it to our team to check and if it turns out to be so, it will be changed in our review. 

I didn't say that I was hacked after the account was blocked, I couldn't log into my profile, then the casino said that I had changed my login and password there, that's what they said, I'm dealing with it, although I didn't change anything and they didn't contact me.

Well, if your account is blocked and someone has changed your data, isn't it still subject to cybercrime as described to you ? I think it's pretty clear, because if someone got into your account and it wasn't you, then how are we supposed to investigate and help you. I would say that instead it would be a good idea to contact some authorities to help you. Have you done that yet or not ? 

What authorities, what are you talking about, I already understood that you closely cooperate with the Kraken casino and cover for them in every possible way, it is my fault that they allegedly withdrew not me, was I supposed to make sure that this does not happen, in short, I heard you, I will not see any help from you and it has been 2 weeks since you checked the license, I see

I don't think so, I've explained the same thing to you several times and you still don't want to or can't understand. When the casino took the money, changed your data and I don't know what else, we are not able to solve this problem. If you need to hear it again, just say it.