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Klarna payment immediately

3,874 views 6 replies |
2 years ago
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2 years ago

Hello,

I'm having trouble with verification and have been messing around with it for the past two weeks. I paid immediately with Klarna via my online banking. They want proof with an immediate Klarna payment method, but when I leave my account statement, it doesn't say anything at all, just that I transferred money to the casino. I've already called Klarna but they can't help me and neither can my bank and I just don't know what to do right now

Automatic translation:
danielafuchs70
2 years ago

Hello!

A tedious situation. I believe the crucial point is to provide payment confirmation or proof of deposit, am I correct?

Sadly, I found this article explaining there is no chance to get payment confirmation once the transfer has been completed 🙁:

"During the payment process you have the possibility to ask for a transaction confirmation email from Klarna. If you want to use this service, click the checkbox "Transaction confirmation" when entering the confirmation code in the payment wizard. After entering your email address you will receive the confirmation in your inbox. It is not possible to get a confirmation afterwards."

I fear you need to explain that to the casino. Have you tried that perhaps? Anyway, where do you play?

Let me know, please.


Radka
2 years ago

I'm playing at mister bet and I'm going insane.

I had already successfully verified myself and paid out 1480 E yesterday, then the message came today that my documents are not sufficient. This has happened 3 times now.


I have submitted all the documents again exactly according to the guidelines and now I see a red cross again for proof of payment, although it is a bank statement as required.


Automatic translation:
danielafuchs70
2 years ago

I would be mad too, I guess!

Do you have any idea what seems to be wrong with the bank statement? Does it contain your full name and address, perhaps? Because as far as I know, a bank statement is also usually required as proof of address.

Could you paste here email text? There may be a clue, worth a try I say.

Radka
2 years ago

I just texted back and forth with them forever. They wanted proof of 11.07 but the booking was only made on 12.07. Now I have submitted the documents again, but you will see that they have something to complain about again

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Radka
2 years ago

Somehow I can't upload the bank statement here. wanted to show you I've sent it to them now but it's already being rejected again. Don't know what to do anymore. I paid with skrill. So immediate transfer but the bank statement says nothing about skrill. Too bad it doesn't work with the upload here. I don't know any solution anymore. And each time they have to wait 48 hours until they process it from their system and then from the department

Automatic translation:
danielafuchs70
2 years ago

I'm sorry to say that, but I'm quite convinced the statement should be provided by Klarna.

Sadly, you failed to tick this option up, when the transfer was made. I found out that much in the FAQ section earlier.

At this point, I would submit a complaint if I were you (kindly use this link). I hope there is some way to sort this out. The complaint is a reasonable step. If you hesitate, this guide may help you decide.

And don't worry - it's free. 🙂



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