KingdomCasino.io - general discussion (page 2)

Its "only" been 7 days so far so i will give them this week aswell. But i guess it will be denied and my account closed for no reason..

So after using their complaints system, they fully refunded my deposit.

Apparently I breached the terms and conditions, but they have not elaborated on which term I broke, and having been through them thoroughly I can't see how either.

I'm guessing they don't like people winning anything and hope everyone who adds funds gambles the lot away.

It's a shame, the 24/7 live chat was a great feature and the people on it were always polite and well spoken, the website was also pretty slick and well put together. The whole thing had a lot going for it.

Interesting. How long did it take for your deposits to be refunded?

2 days. Was very surprised when they arrived in my bank.

Hello,

I wish I could offer something truly helpful, but I assume you are already aware of the key points from Romi. However, the achievement related to refunding the other player sounds promising; I would still prefer to receive the winnings, of course. I would like to know how the casino complaint system works though...

Hello. Seems like we have been lucky to have you here. Looks like the casino tends to ignore external complaints, like ours, of course, but at least it deals with refunds. But it's unfair to have your winnings voided for a vague rule violation. I guess I understand your opinion on this; under such circumstances one can easily consider this as the usual plan of action. 🙁

Ok so my withdrawals were denied and account locked. I have had no explanation. But looking thrue the terms and conditions i see now that swedish players are not accepted(neither is players from UK).

This would all be fine if it wasnt for the fact that upon registration i choose Sweden as my recidense, provided and verified a swedish phone number. The site is in swedish, the livechat greets me in swedish. And last friday they accepted my swedish ID and verified my swedish adress. I could have made more deposits between friday and today after the casino verified me as a swede, luckily i didnt.

It is clear they are intentionally targeting swedish players

In that case, I would file a complaint. If you didn't try to bypass the registration and entered everything correctly, it shouldn't have let you in, and if you deposited money there, the casino should pay you out and then close your account. 

The way they did it is not how it should work in any casino. 

So go ahead and file a complaint, and we'll try to help.

Hi,

I see the casino doesnt seem to answer to complaints. But i created one. Hopefully it can atleast stop other players from playing on this casino

Yes, they have not responded to one yet, and three others are still open. It is important to remember that even if you see that a casino is not responding, filing a complaint is a step towards what you said, so that other players do not go there to play. 

The safety index will decrease, and if several players say so and there is a casino that does not respond to us, does not pay players, and so on, then it deserves such a safety index. I mean this in general for any casino. 

So we'll see if they respond at all or if something can be resolved.

Good luck. ☘️

This has been a terrible experience. I deposited €150, received a bonus, wagered it, and requested a withdrawal of €1000. I immediately received an email asking for documents for KYC verification, which I sent 3 days ago. My account still hasn’t been verified, even though the website says the process takes 48 hours.

Whenever I contact the chat bot, I get the same generic response, and they never reply to emails. On TrustPilot, almost all positive reviews are fake, while the only genuine ones are negative, just like mine.

Conclusion: Do not deposit money here – this is a scam!

Hi, I would try to hold out a little longer. The casino stated that it could take three days, but sometimes that's not the case. There was also a weekend, which I wouldn't count towards the processing time. 

However, what does the casino tell you as a general response? 

I would like to say that we give casinos 14 days for this entire process, and if they fail to verify you and you have further problems, we will try to help you.

So, do you think you can still hold out, please?

Hello Jaroslav

Thank you for getting back to me. I can wait as long as needed, but I already know what usually happens with these kinds of casinos. Only later did I realize that they do not accept players from Sweden, which makes me wonder – if that’s the case, how was it possible for them to accept my registration and deposit? The system should have blocked me right after I entered my Swedish address.

I just want to warn other players not to end up in the same situation as I did. I’ve already read about many people experiencing the exact same problem.

Best regards

I think you'll at least get your deposits back. I did after contacting their customer support by email.

They said it would take 14 days but only took 2.

Definitely a scam site though, they are preying on people who lose all deposits or can't be bothered to chase them up.

Did the casino tell you that your country is restricted? You didn't mention that before. You can always check which countries are restricted in the Terms and Conditions before playing at a casino. 

However, if your country is restricted, you would be able to register and deposit, and everything would be fine, but the casino would have a problem when you withdraw your winnings. In our opinion, they should pay you out.

No, casino did not inform me that playing from Sweden is restricted. My profile was verified two days ago, and they confirmed that withdrawals take up to 36 hours. However, nothing has changed so far and I am still waiting for the payout.

So let's wait and see if anything changes and what happens. 

According to what I saw in the Terms, Sweden is restricted. The casino should notify you, ideally, you should not be able to register.

However, when you registered and filled out the form, did you have to specify your country? When the casino verified you, did you provide information such as your address and everything else, and was everything in order?

During registration I entered my address, country, and all required information, and during verification I provided all the necessary documents and proof of address. My profile was verified without any problems. However, today I received an email stating that my withdrawal was cancelled because I placed a €5 bet while the maximum allowed is €2. I am 99.9% sure that when I read the bonus terms it said the maximum bet was €5. I get the feeling that whenever someone makes a withdrawal, they always find something and then change or add it to their rules. They refunded my deposit, but again only to my casino account. I have now requested a withdrawal of my deposit and I am waiting to see what will happen next, and what excuse they will come up with this time.

Hi , just sharing , I really had a great time playing here....

Usually, the maximum bet on bonuses is 5. Is it mentioned somewhere in the Terms that the maximum bet is only 2, or was it mentioned somewhere in the bonus you took?

Has it happened more than once that you violated the bet?