Kajot Casino - general discussion

If you want to discuss anything related to Kajot Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I wanted to find out if it is an acceptable thing, if during the casino verification Kajot wants a bank statement from me, and when I send him a pdf file with my data, etc. Kajot Casino tells me that the bank statement from the REVOLUT bank, which has 60 million users is not valid, BUT THEY HAVE NOT WRITTEN THIS NOW IN THE TERMS AND CONDITIONS

Hello,

it would need more details to figure out what seems to be the problem in this case. Did you use the one-time generated card, I wonder?

I would expect that the casino must suggest what is wrong, or what's missing.

Have you tried to ask the bank about it, please?

I sent an email to support@kajot-casino.com and it bounced back saying:

"The response from the remote server was: 454 TLS not available due to server configuration issue"

There is no live chat any more either so I don't know how to contact them.

Are they on the way out?

We have no such information at this moment, actually.

Do you experience some kind of issue?

Perhaps we could help somehow. Please let us know what's going on.

Hi Romi

Thanks for offering to help.

A small bonus has not been credited so I tried to contact them about that. It is not a major issue - I am more concerned that my email bounced back as it could be something of a red flag.

In that case, I hope that you'll be able to solve it with the casino.

Please let us know if you have any news from them.

How can I gwt in touch with their support? None of the emails works!

Don't they have any live chat? Do their emails not work, and do yours get bounced back or just go unanswered?

No, there's no live-chat anymore. I've tried 3 or 4 different email addresses, and every single time all of my messages bounces back with error. They do have a discord channel, but no answer from them through that either.

And I can't call their number from where I live. It's a matter of urgent responsible gambling issue, so it's super annoying that there's no way to contact them.

So, can you tell me more about what's going on with you? Do you think he could help with this? If you can't get an answer, I don't know what else you could try.

I contacted their support over a week ago through the live chat. There isn't an actual live chat available at the moment, but you can still leave a message through the chat interface, and they replied within a day.

They told me the maintenance was still ongoing and that they would be back online and update me as soon as possible. However, while the website itself is accessible, no games can be played as of today.

I deposited €250 into my casino account a few weeks ago, before I noticed that none of the games were working, so naturally I'm a bit concerned. Their system doesn't allow withdrawals unless I play with the deposited funds first, but at the moment there isn't any option to play.

I'm not trying to suggest they're going bankrupt or anything like that. I've seen another reputable casino go into maintenance for a while and then come back fully operational. I'm just wondering if anyone here knows a bit more about what's happening with this maintenance.

Has anyone else received any updates from the casino? Does anyone else currently have funds there and is unable to play or withdraw?

Thanks.

Oh, we are aware of the maintenance too, though we have no precise details on our side, I'm afraid. Hopefully someone is going to share more.

I'll keep an eye on this thread, at least.