JVSPINBET Casino - general discussion

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I deposited 40 reais for the first time today and the money just disappeared. I contacted chat for nothing. Good thing I deposited little because I didn't know the casino. I went to play Midas golden touch. By the time it entered the screen, I was already stunned because there were only 7 reais and a few cents, the 7 reais ended and when I went to see my account it was zero. I don't recommend JVspin I'm feeling aggrieved. I've been playing at betano for months, but they almost don't give bonuses and there's no reward for regular customers, I tried another one and I got sick.

Hello,

so you deposited 40 reais, after that your active balance was only 7 reais and a few cents, is this correct, please?

Were you able to reach the chat? Can you share the answer, please? Sadly, I can't tell you what has happened but the casino should.

I already put all osnprinys in the complaint I opened. Gratitude.

And as I said, on 06/09/2022 I won 150 rounds and received just over 7 reais for it. As I couldn't use this balance for anything else, I spent it on the Game. Only the deposit balance appeared which chalk when I entered the account, they say I bet, but the deposit did not even appear on the screen, only the 7 reais and a few cents. The 40 reais disappeared and they insist that I bet I went back to Midas golden touch and made bets of 20 and 40 cents until I ran out of the free spins balance. When I returned to the lobby, I only had 40 cents. I was blatantly robbed.

Hello,

I have to say that I do not fully understand. Would you be so kind pasting the transcription from the screenshot to the post directly, so it can be auto-translated to English, please? It could help me understand.

You should also provide it to Petronela via your complaint, it may be important.

Thank you.

More explained and with more proof that this only if I draw for you

I'm sorry, not sure I get your point.

Can you rewrite the chat conversation directly to the post, please? It will be auto-translated to English 🙂

It was just that. I deposited and only got the 150 free spins bonus. Just over 7 reais. The 40 reais simply disappeared. When I deposited I saw the 40 reais. At the time I went to play only yinhab7breaosbe a few cents that was quickly eaten, even though I was placing bets of 20 and 40 cents. Because I thought that only when the bonus was spent they would release my value.

When I accessed my profile there was only 0.40 cents left.

Never something that appealed to me. I only like to gamble against players, not the house.

Even though I'm still not pretty sure about the matter, I feel that you thought that you have to play those 150 free spins first to gain access to your previously made deposit. But after you played free spins away you realized that the deposit is still missing, right?

The interesting thing is, that according to our information, the casino offers 150 free spins as a no-deposit bonus.

I will wait for how your complaint develops for now.

Well, if you play in the casino even live games have some house edge that favors the casino.

Exactly, the spins were free. I could only play again on Midas Golden touch game, when the bonus reals b7 ran out, there was no deposit to my account.

Well I guess I've already given too much clarification for such an insignificant amount. It only advises players to be careful with this casino. It was bad for me...

I think we need to clarify the situation further, as I wrote, in this case, I will wait for to complaint to get updated.

Give the complaint team some time, please.

The delay in completing the player's withdrawal request is unusual, I am struggling to receive R$70.00 plus a casino with withdrawal problems.

Hall

Hi, how long has your situation been going on that you have not been able to withdraw money. Have you verified your account yet?

I see this is the second casino you've had the same problem with. 

Hi Jaro,

I made the request withdrawal in the early hours of the morning of 16/10, that is, in the early hours of 21/10 it will be 5 days.

The problem is that the request was made in PIX instant mode, and this situation has never happened to me, taking so long. It discourages the player from continuing at the casino.

I understand that's certainly not the most pleasant thing to do. But I don't think 5 days is such a disaster. We give casinos 14 days to resolve the withdrawal issue. Have you ever made a withdrawal at a casino or is this your first withdrawal? 

I also noticed on the screenshots that it can take 3-5 days and weekends don't count. You made your withdrawal on Monday. 

Would it be possible to wait and be patient ? I don't think you have to wait too long and you don't need to panic right away. 

Anyway, If you don't get the money, it would be a good idea to ask the support what the problem is and when you have an update you can write to us again. 

Hola