Juicy Stakes Casino - general discussion

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Hello, I think I have made a mistake again when playing at this casino. I see that most of the casinos that Guru qualifies as good are really the opposite because some do not pay, others do not answer and this Juicy Stakes is one of them: they do not answer any email that I send them, but they send me an email every day to let him play. I have deposited today for the first time and I have started to play but the verification of documents tells me that it is 5 days, which I consider an awful lot of time, in addition the payments are by transfer and they say that they usually take up to 15 days (another outrage).

When filling in the data of my bank to send a transfer, they ask for a lot of things that I have no idea what it is: bank route, zip and several things, when here in Spain you only have to give: IBAN, SWIFT AND ADDRESS OF THE BANK NEXT TO THE TIRULAR'S ACCOUNT.

Anyway, it is seen that I do not hit any casino in which I play the ones that the GUru casino offers me

Honestly, it's similar situation as the previous casino you commented on. You chose casinos with ratings around 6.5/10. We can't really say that these are the casinos that we'd recommend. The casinos that we recommend for your country are listed here https://casino.guru/top-online-casinos#tab=RECOMMENDED and these casinos have far better ratings than 6.5.

It is incredible, after waiting for my withdrawal of 1000 euros to be paid, they still have not verified the documents in more than 1 week, they do not answer anything.

Don't gamble in this bad casino

I believe you already know how to submit a complaint on our website. I'd wait until the end of this week and if they don't reply to you, then I'd probably submit a complaint against the casino. I'd say if you give them 2 weeks to verify your account, it should be enough.

You're not getting paid by this site. It clearly has no license or answers to anyone. Yet, this site has a good score. Keep up the good work casino guru!!!

Me

I wanted to know who licenses you?

Soleil

Our Casino is licensed by Gaming Regulators in all of the countries in which it operates.

😊

Me

Can you be a little specific?

Soleil

Specific in regards to what?😊

Me

Our Casino is licensed by Gaming Regulators in all of the countries in which it operates.

New

Soleil

Indeed. That is what was stated above. What exactly would you like to be specified as the necessary information has already been provided previously

They don't have a license to operate anywhere....

Yes I saw what you wrote in the other thread and I basically replied to you there that they have an unverifiable license according to us. I think that in the chat you posted you would just be going around and around, according to those answers. 

They break terms and conditions saying they are licensed which is obviously not the truth and you guys deny my complaint saying I had multiple accounts when I clearly had one.

Does anyone k ow any attorneys I could get to sue them? I kept detail records

You are talking about a complaint that was established in the past and, as I have seen, quite a long time ago. I think that since the casino provided relevant evidence at the time and our team assessed that your complaint was not justified, unfortunately it is not possible to help you more. I hope you understand. 

It's a pity, because this casino used to have a good reputation. I played both poker and casino there.

Well, I am sure it sounds quite unprofessional, but I would not take the previous information as the philosopher's stone in this case.

When someone keeps insisting on a 3-year-old rejected complaint, at least I would not say it is an up-to-date opinion, at best. It's more of an unhealed wound. Take a look for yourself right here.

When it comes to fairness and safety, its rating is above average. Thus, I would not call that a bad place to play.

🙂

Continuing

If you have anything new to add to this rather cold case, please stop spamming the forum and instead ask for the complaint to be reopened.

This is pointless, and the only effect will be that you won't be allowed to post anything on the forum again.

We do not have time to keep answering all your posts about the same thing over and over again across the forum, you see? 🙏

I notified the Complain Team about your undying activity, but the final step is up to you.

Be reasonable; we do not deal with complaints on the forum, and we can't help you here.

Wow. Spamming the forum when the guy was telling you what happened? You fell for the old Every player can have only one account. Only one Account for each household, IP, PC is allowed. To access your account you need to type login and password, protected by our security system. Moreover, the user is not allowed to pass the access to the account to third parties. We apply protected connection when you access the game and encode your login and password. You cannot access the game without being logged in. Any rogue casino will almost certainly use this as their excuse for stealing money from their customers. Reading the complaints and reviews, this casino shouldn't be allowed to operate. TAlk to their supprt and it will speak volumes to any complaints or dicussions or reviews on here.

First, I'd recommend you read something more about how we approach this topic, please.

There is something called the Fair Gambling Codex we seek to follow in order to stay transparent. Kindly take a few minutes to read this:

Common problematic areas in online gambling and how casinos should handle them

11. Player verification and duplicate accounts:

In a vast majority of casinos, players are only allowed to have one player account per casino. Opening more than one account is against the T&Cs, and duplicate accounts are generally closed after being discovered.

Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. If a player wins something on one of their duplicate accounts, the winnings are generally annulled. In some cases, the initial deposits might be returned to the player if the casino believes the duplicate account was created by accident.

The casino's point of view

Casinos only allow players to create one account to protect themselves against bonus abusers. Opening multiple accounts and trying to claim the welcome bonus more than once is one of a small number of ways that players can use to gain an advantage over the casino, or at least make the casino's advantage smaller. This is why it makes sense that casinos protect themselves by closing duplicate accounts.

The player's point of view

Some players create multiple accounts on purpose (to abuse the welcome bonus), but it's sometimes the case that players simply forget they've already registered an account at a casino, and unknowingly create a new account.

Sometimes, players want to log in to their old account but don't remember their password. Instead of going through the 'forgotten password' procedure, they create a new account, perhaps not knowing that they are doing something that's against the rules.

Either way, we think that players shouldn't have to worry about accidentally creating duplicate accounts at the same casino.

Our position

We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.

In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them.

Our recommendations for casinos

To prevent duplicate accounts, it is feasible and effective to check for duplicate accounts during the account creation process. We don't mean a full know your customer (KYC) procedure that would involve ID verification, but a quick check of personal detail combinations that would only be shared by two separate people in very rare exceptions, such as first name, surname and date of birth. If the casino doesn't require this information during the registration process, it should start doing so.

In most cases there will not be a match and the casino can let the player play, only triggering a full KYC procedure when the player submits their withdrawal request. However, if the casino does get a match, it is likely that the player already has an account. In these cases, notify the player and/or ask them to complete a KYC procedure to make sure that they don't already have an account.

If this is not technologically feasible, the casino shouldn't punish players who created a second account unknowingly and didn't intend to abuse the welcome bonus. If the player hasn’t caused you any harm, it's best to contact them and find an acceptable solution for both involved parties, such as keeping one account opened and closing the other one(s).

I appreciate your willingness to share what you feel is important. I believe we share the same optics when it comes to duplicate accounts.

I agree; it's not fair to void someone's winnings because another member of the household plays in the same casino using the same wifi, e.g.

This information you provided me was very helpful and I now understand that you were fooled by a casino that has no license and alleged multiple accounts by a player. I would like to think you did more research on Richard McKenna to see If he had any other accounts on any other casino sites or if in fact this was his first casino site he ever used and that said multiple accounts was done by the same person. I'm assuming you took the trustworthy word of a site that claims to have a casino license which doesn't, and you took their word for it over Richard McKenna's word over it? Would I be correct in assuming that they just showed you what they fabricated as evidence?

This is what I was shown by Richard. I'm not sure how this would be a duplicate account. Looks like he was telling the truth that he has had only one account in his life.

Dear RICHARD,

We are contacting you from JuicyStakes Casino.

Your account has been reviewed, and it was found to be closely related to another account in our system that has unresolved financial issues. As a result the decision has been made to permanently close your account, as it did not pass our security checks. This decision will not be reversed.

In the event that a new account is created under your name, it will be closed.

Regards,

Penelope

JuicyStakes Security Team

May I reduce this whole thing to the most important part, please? Can you prove the casino lied? We can't.

Additionally, the case was actually pretty old - it all happened three years ago. We do not handle such complaints. Frankly, the player kept harassing us on the forum, stating that we are in league with casinos and hence we were not willing to help him. I personally explained it all to him many times, and sadly, as a logical result, this player was banned.

Feel free to click on his "anonymized" profile to find out more.

Yes, that was spamming, at least.

I also found that your name and IP are associated with other Casino Guru accounts. I take that as pure coincidence. This is truly interesting given the fact that this whole conversation is about an old multiple-account case.

I'm sorry; there is nothing more I can provide. It is history, and all has been said.