Joy Casino - general discussion

If you want to discuss anything related to Joy Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Recently I was in Russia and played with my friends in this casino. I got an average opinion about this casino, regularly I wouldn't play it

Hello, so what did not suit you there, and what was alright, please? 🙂

Best casino

Hi, what makes this casino the best for you ? Could you tell me a bit more ? 😀

plus nice staff..minus two money withdrawals disappeared. I'm still waiting for an answer and money...I hope the problem will be solved

Hi, the casino still hasn't answered you, where did your withdrawals go ? At first I would have thought that if they were approved, they left the player's account and you should get them soon, but that could just be my guess.

So, when the casino gets to you, would it be possible to update me if you need help or is everything sorted ? 

I'm hoping for the second possibility and that everything will be fine. 

I will wait.

hello, yesterday they transferred the money to the account balance (they said something happened with my money withdrawal), I played a bit, I won so much and made another withdrawal, but I didn't receive it, I think they will disappear somewhere again .. it's strange that the withdrawal of up to 100 comes quickly.. .

In short, the money disappeared from my account

All the money disappeared from your account, even the ones you won ? How long have you been waiting for it, please? We give casinos 14 days to sort out withdrawals and send them to players, so if nothing changes, then I would recommend the next step, which is a complaint. 

However, if the casino has taken your winnings fraudulently and you don't know what to do, then I would take that step now.

Let me know how it is.

hello, once again we are discussing about joy casino? because my bad experience with joya casino is different casino or am I wrong?

Yes, we are talking about Joy Casino now. Joya is different, so your whole problem refers to which one ? 

Hey guys,

Joy casino is a curacao company. I have been an idiot and continued to deposit here even though I've never actually withdrew any money. I've been reading up on chargebacks but not sure how to go about it. Do I go directly to the Joy Casino customer support team and demand refunds and threatening to involve mastercard? Or do I just go right to mastercard? They are a company who use 3rd party merchants to bypass the law against mastercard and visas not being used for online gambling. They also don't have a safe gambling option nor can i remove my payment information or personal information. I'm not looking to get back everything I've lost over the last few years there but the 10k I have lost in the last month would be a start. I live in Canada and would love to hear your guys thoughts. Thanks

Hello. I am sorry for your experience at this casino. The only thing I do not completely understand is the reason for the chargeback, to tell you the truth.🤷‍♀️ Could you be more specific, perhaps?

Hello dear team,

Today it's about Casino Joy. I deposited €100 there and tried to withdraw €500. Unfortunately, they currently only allow withdrawals of €500. I requested the withdrawal on June 19th. I've fully verified my account, but they've been telling me in the chat for a week that the finance department is checking it and I'll get an email, which never happens. I never get an email from the casino either. Can you help me?

Hello, I would be thinking about submitting a complaint, as it is getting close to the 14 days we give casinos to pay out a player. If they just told you that it's in the finance department that would not be enough for me and now it may be true but 2 weeks to check is enough. 

Do you think you will ask for our help?

It would be great if you could help, since you have better contacts than I do with individual players. Can you send me a link where I can submit a complaint? I couldn't find the casino under your complaints section.

Link for the complaint you can find here ⬅️

If you can't find the casino, it could be because of regulations from your country.

Anyway, you can submit complaint and pick- I don't know the casino or you can easily pick another one and in the text write about which it really is. 🙂