Joker8 Casino - general discussion

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Good afternoon, I think I'm another victim of rabidi nv casinos, namely joker8 (www.1joker8.com), I made a deposit, I made a withdrawal. Then I asked for account cancellation and the withdrawal was cancelled. Then they say that the withdrawal has to be manual, this on 16/01, in the chat they say that I have to send an email and that they forward it to the finance department. After a few days I received an email saying that the manual transfer was not made due to reasons that the iban was incorrect, to send proof. I sent the proof about 4 times and the chat always said that everything is fine and will be processed. Yesterday I received an email informing me that the withdrawal has to be to a skrill account, I made the deposit via mbway and I can make withdrawals via bank transfer. I made a skrill account, sent the data and the answer is that everything is ok and is being processed by the finance department.

Having said that, I think I've lost hope, it's €401, it's money, but when I look at people talking about 100,000 and above, I get worried.

They are blatantly stealing and no one does anything.

Hey there!

I see you found another thread about this casino and also managed to submit the complaint as instructed here.

For now, it may seem nothing's actually happening, but you know we are not a Delta Force task Team, complaints require time, so please keep it updated and be patient. Once it's your turn, you'll be notified. 👍

From my point of view, as long as the casino communicates with you, nothing is lost.

Hi, I certainly wouldn't like it either if the chat tells you that everything you've provided is fine and then for some reason the withdrawal doesn't go through. I see you had to use another alternative to withdraw, which is Skrill. Regarding the withdrawal, is it still pending ? When did you make one to this Skrill account ? 

Anyway, since you are still in the same circle, I think it was a good move to open a complaint. Let's see where this goes and what our team finds out and resolves. Of course you have to be a bit patient because your complaint is not the only one and Tomas will surely get to you when it is your turn. 

Anyway, hope dies last, so don't give up. I'll wish you the best of luck. ☘️

HELLO, I HAVE AN ADDICTION PROBLEM, I ASKED TO CLOSE MY ACCOUNT AND THEY NEVER CLOSED IT, AS A RESULT I HAD TO PLAY AGAIN AND LOSE 600 EUROS, I DON'T WANT A COMPENSATION, JUST GIVE IT BACK AND CLOSE MY ACCOUNT.

Hi, this is one of the most sensitive things I would say a casino should definitely take seriously. 

You didn't get any response to your request? Have you also had any communication between the casino and you regarding self-exclusion? Did you request it only via live chat or did you also send some emails? 

I ASKED FOR IT BOTH VIA LIVE COMMUNICATION AND VIA EMAIL AFTER THEY TOLD ME THAT I HAD TO SEND IT THERE AND NOTHING HAPPENED

Here are both of my emails!!

I see that you wrote to them that you are a gambling addict, which is quite important in such cases. It is sadder if the casino cannot answer you about this and resolve it with you within a period of more than a week.

So our team will try to do that and I hope they will be able to close your account and everything will be fine.

I really hope so.

I DON'T JUST WANT MY ACCOUNT TO BE CLOSED I WANT THEM TO RETURN THE MONEY I LOST YESTERDAY AS COMPENSATION (600€) AND TO CLOSE THE ACCOUNT DEFINITELY THEN I THINK I'M VERY REASONABLE BECAUSE OF THEM I LOST THIS MONEY

Well, this is something that our complaint team will deal with. I'll leave it up to them to decide since I'm the admin of the forum. I hope everything turns out fair. ☘️

WELL I WAIT FOR THE RESULTS THEN

It's probably wisest. You can certainly keep me informed with any further findings. I'll be glad to see how it develops further.

I will wait then.

I advise the casinoguru team without any malice, don't force the ratings, try to focus on complaints only, because your ratings are incomprehensibly bad, the ones you have the highest are actually the worst, that is, you visit a site and you like the genre or something similar and you give it a good rating for some reason, the players believe you and lose everything, and you are the most responsible for this, because you rate without playing, this site is also very bad, there shouldn't be a high rating here, but you should work on it, your license should be revoked from all NovaForge LTD. related sites, because gambling accounts cannot be set up, it takes a long time for them to close sites, and the worst thing is that they reopen permanently closed accounts on their own and you yourself are cheating players with class, causing them quite a bit of financial damage..all the high ratings on this site only lead to a certain loss of money, do not participate in this disgusting money-stealing from people, casinoguru, focus on complaints, in my opinion, what I have experienced here in 2 years, the worst site ratings are here and I repeat, no I don't say this with bad intentions, it's just my experience that I've never been able to get out of the sites I registered for because of you, about 50 sites, but I've lost tens of thousands of euros because they're set up with pathetic settings.

Hello,

I appreciate the idea; however, without specific examples, I bet we can't move very forward. However, I have a possibly stupid question: Are you familiar with how the complaints affect the Safety Index and what are the criteria? This is the first time I've heard of someone preferring the Safety Index to solely rely on complaints, which could potentially eliminate the effect of unfair terms or licenses that are either poor or absent.

Well, I could understand you very badly, so feel free to explain associated details in this thread 👈👈, please.

I'll do my best to catch up with you. 🙏

Please close this account immediately!!!!!!

I hereby request that you immediately close my account under the name Döne Sayam. It is unacceptable that another account has been opened under my name without my consent.

Please address my request promptly and close the account immediately. I expect confirmation of the account closure immediately!

Please close my name doenesaydam88 visitors immediately!!!!

I hereby request the immediate closure of my visitor account with the username doenesaydam88. I would like to ensure that all documents and data associated with this account name doenesaydam88 are permanently deleted as soon as possible.

Additionally, I request that my name and all related information no longer be visible or used in any form.

Please confirm the closure of my visitor account and the deletion of all personal data in writing.

Thank you for your prompt support in this matter.

Best regards,

Hello, I can easily close your account. Are you referring to the account on our website, not the casino website under which you are writing? What other account are you mentioning that was opened without your consent and knowledge?