Joker8 Casino - general discussion

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Good afternoon, I think I'm another victim of rabidi nv casinos, namely joker8 (www.1joker8.com), I made a deposit, I made a withdrawal. Then I asked for account cancellation and the withdrawal was cancelled. Then they say that the withdrawal has to be manual, this on 16/01, in the chat they say that I have to send an email and that they forward it to the finance department. After a few days I received an email saying that the manual transfer was not made due to reasons that the iban was incorrect, to send proof. I sent the proof about 4 times and the chat always said that everything is fine and will be processed. Yesterday I received an email informing me that the withdrawal has to be to a skrill account, I made the deposit via mbway and I can make withdrawals via bank transfer. I made a skrill account, sent the data and the answer is that everything is ok and is being processed by the finance department.

Having said that, I think I've lost hope, it's €401, it's money, but when I look at people talking about 100,000 and above, I get worried.

They are blatantly stealing and no one does anything.

Hey there!

I see you found another thread about this casino and also managed to submit the complaint as instructed here.

For now, it may seem nothing's actually happening, but you know we are not a Delta Force task Team, complaints require time, so please keep it updated and be patient. Once it's your turn, you'll be notified. 👍

From my point of view, as long as the casino communicates with you, nothing is lost.

Hi, I certainly wouldn't like it either if the chat tells you that everything you've provided is fine and then for some reason the withdrawal doesn't go through. I see you had to use another alternative to withdraw, which is Skrill. Regarding the withdrawal, is it still pending ? When did you make one to this Skrill account ? 

Anyway, since you are still in the same circle, I think it was a good move to open a complaint. Let's see where this goes and what our team finds out and resolves. Of course you have to be a bit patient because your complaint is not the only one and Tomas will surely get to you when it is your turn. 

Anyway, hope dies last, so don't give up. I'll wish you the best of luck. ☘️

HELLO, I HAVE AN ADDICTION PROBLEM, I ASKED TO CLOSE MY ACCOUNT AND THEY NEVER CLOSED IT, AS A RESULT I HAD TO PLAY AGAIN AND LOSE 600 EUROS, I DON'T WANT A COMPENSATION, JUST GIVE IT BACK AND CLOSE MY ACCOUNT.

Hi, this is one of the most sensitive things I would say a casino should definitely take seriously. 

You didn't get any response to your request? Have you also had any communication between the casino and you regarding self-exclusion? Did you request it only via live chat or did you also send some emails? 

I ASKED FOR IT BOTH VIA LIVE COMMUNICATION AND VIA EMAIL AFTER THEY TOLD ME THAT I HAD TO SEND IT THERE AND NOTHING HAPPENED

Here are both of my emails!!

I see that you wrote to them that you are a gambling addict, which is quite important in such cases. It is sadder if the casino cannot answer you about this and resolve it with you within a period of more than a week.

So our team will try to do that and I hope they will be able to close your account and everything will be fine.

I really hope so.

I DON'T JUST WANT MY ACCOUNT TO BE CLOSED I WANT THEM TO RETURN THE MONEY I LOST YESTERDAY AS COMPENSATION (600€) AND TO CLOSE THE ACCOUNT DEFINITELY THEN I THINK I'M VERY REASONABLE BECAUSE OF THEM I LOST THIS MONEY

Well, this is something that our complaint team will deal with. I'll leave it up to them to decide since I'm the admin of the forum. I hope everything turns out fair. ☘️

WELL I WAIT FOR THE RESULTS THEN

It's probably wisest. You can certainly keep me informed with any further findings. I'll be glad to see how it develops further.

I will wait then.