2 years ago
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2 years ago
Hi I have withdrawal from my account to my credit card for 15 days until today I didn’t get paid also I sent emails for them asking about my withdrawal before 4 days they said it will take more time , after that email they are not responding emails, what can I do to get my money from the casino
2 years ago
Hi,
I'd say that the casino has already had plenty of time to explain the situation to you and suggests another payment method available to you, such as cryptocurrency transfer.
If you are being ignored, you should submit a complaint:
https://casino.guru/complaints/create
Our Complaint Team will look into this issue and will try to help you.
2 years ago
Hi and thank you for your reply
and about my situation I didn’t get any response from 15 may
and I don’t have another payment method
the credit card I deposit from is the same card I’m trying to withdrawl in it and I’m using it on another casino’s with no problem’s
2 years ago
Hi there,
so maybe there is another problem, Have you already passed KYC verification, please?
Anyway, you should get some answers from the casino, especially if you dealing with the withdrawal.
If you submit a complaint, we will try to look into this matter, however, please be informed that we allow the casino 14 straight days for completing the withdrawal, so it will take some time, though.
Feel free to submit your complaint here:
https://casino.guru/complaints/create
Hopefully, this casino will communicate with us.
