I hit the jackpot (page 3)

Since the 2nd, they have refused to disclose the details of the withdrawal of the 25,000 euros from past transactions, and it's obvious that they have no proof that the figures are correct.

I hear you, but I frankly have not much to add. Of course, it makes sense that you have your opinion on this. For the rest of us, I'd wait and see what the casino adds to the complaint.

I can understand why this has been so frustrating, especially with that amount of money involved. What bothers me most is that you still haven't received a clear explanation or the transaction records you've been asking for. Whether the bonus limit was applied correctly or not, the casino should at least be transparent about its decision. I hope the complaint helps you get some proper answers. And honestly, don't let this situation take too much of a toll on your health. That's more important than any jackpot.

Thank you for your comments. As of today, it's still not clear that they're hiding something.