Hyperoll Casino - general discussion

If you want to discuss anything related to Hyperoll Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

A withdrawal request I made on Hyperoll was declined, and they requested KYC verification. I submitted my documents, and they stated that the review process would take up to 48 hours. That time has now passed, yet I have received no response. My withdrawals are blocked, my funds are stuck, and I do not feel secure.

This is a fairly standard procedure. When a player requests their first withdrawal, the casino usually carries out KYC verification and asks for the necessary documents.

You mentioned that the casino gave you a timeframe of 48 hours. When exactly did you submit the documents? Since it was the weekend, the casino may not process verification outside regular working days, so you may simply need to be patient.

I would also take casino timeframes with some caution, as these processes can occasionally take longer than expected. It would certainly be good if the casino met the promised two-day timeframe, but delays can happen.

For now, the most important thing is to focus on completing your verification and then successfully withdrawing the money. We generally allow casinos up to 14 days to complete either the KYC process or a withdrawal. If you are still unable to resolve the situation by then and do not know how to proceed, please update us, and we will try to help.