HugoBets Casino - general discussion

If you want to discuss anything related to HugoBets Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello Das Happy Hugo does not want to pay out my winnings!

Despite the casino's rating, what makes you think that please?

Share more details, because maybe the situation can be easily solved.

Deposit made, was also deducted from the account, but never received any money credited. It said after 72h that money would be credited to my account or account. Neither happened, now they want a list of transactions from me. Since it was only a €20 deposit, I told them to keep the money and close my account. Which of course only works via email.

Stay away from the casino. Apart from the deposit, it was an expensive and very short fun.

That's just bad...

Thank you for taking the time to share your experience!

Could you just add what payment option you used, please?

Hello Radka,

the payment was made via credit card or debit card. Received a direct debit notification from my bank after completing the payment. The method was used before and unfortunately again afterwards, successfully in this casino.

It's a pity that there are so many black sheep in this industry. My tolerance for bad service is therefore no longer existent. Especially in terms of payment and the subsequent handling by the casino, I have had to make this experience several times in the past year.

Well said - any additional comment from my side would be unnecessary.

I wish you a lucky day!

just logged in. I got an email with a bonus. you say it's closed. Thanks

According to our latest information from affiliates, the casino should be closed. However, I also got to the site, so thank you for the details and I will pass them on to our data team who will look into it and update the new casino info. 

Anyway, have you had any experience with this casino ? If so, can you let us know what it is. 

Hello, no, I better not have paid in then. lg

Hello.

I think it's wise, despite the question of accessibility, I'd like to point out that the casino was "closed" with a low safety index - it's worth mentioning,..

Hugobets - two days ago my withdrawal request was rejected; I have to wager the cash drop once - fine, done - endless discussion with the VIP manager, who's doing everything he can, BUT now no withdrawals are working, not a single method, neither credit card nor bank transfer, etc. - supposedly a technical problem for two days - suddenly it's supposedly my devices or they're just trying to prevent the withdrawal...?!? Has anyone else experienced this?

Hello,

I have no confirmation for you, I'm afraid, but your descriptions pretty much align with this year's most challenging casino problem—third-party payment providers for countries with strict regulations. Could also be a technical problem or a mix of both.

Let's see whether some other players are experiencing the same.

Well, I imagine how annoying that feels, but the casino simply must find a working way to pay you. Hopefully it won't take more than necessary.

I can absolutely confirm, it's an absolute garbage casino. I deposited more than three times a week using Litecoin.

First of all, many users are reporting that their KYC is repeatedly rejected.

My KYC was rejected repeatedly, to the point of absurdity. The documents I uploaded go through everywhere else. It's become an endless back-and-forth; I've re-uploaded the whole mess more than six times, with new pictures and new invoices. The frustrating thing is how incredibly long they take to respond. You upload your documents, and then it takes at least eight business days for them to react. Yes, I've been in the live chat every single day following up. They're constantly on vacation or otherwise unavailable.

I think my €300 are gone forever. But I'm not giving up. The last email, two weeks ago, said they accepted my ID, but now I should upload pictures of the invoice in PDF format. I immediately uploaded three PDFs – other invoices from the utility company, etc. I am NOT an American citizen or anything like that. I know how to do KYC; I do it practically every day. (The last sentence appears to be a fragment and is omitted.)

This is the same old charade as with Kingmaker. Both casinos have a Curacao eGaming license. With licenses like these, it's best not to deposit anything at all. Offshore stuff. If you want to lose your money quickly and beg for it every day, go for it. But I can think of better things. It's definitely a scam casino. The RTP of the slots also deviates significantly from the originals. Absolutely not a good idea. Do yourself a favor and don't deposit any money here.

I would surely suggest you file a complaint here if it has been going on for so long and there is still no clear answer to when you will get your winnings.

I believe that it is your first withdrawal from this casino, right?

Yes, this is my first withdrawal. Yesterday I completed the rollover in slots on my €270 deposit and ended up with €280. They said I had to wager my deposited amount 100% again, which I've now done. It's been more than three weeks already. They're just not moving. Everything takes an incredibly long time, and you practically have to bombard support because they're always making excuses about why they're unavailable. I initially wanted to open a case with AskGamblers, but they don't deal with Hugobets; I couldn't select the casino in the search bar. Thanks for the tip; I think I'll file a complaint.

I can only advise everyone: It's one thing to lose €300 somewhere. But to beg for your money every single day for weeks on end – that's a whole different level. If we want to gamble, we simply don't want this headache and hassle. It's already been four weeks.

Our complaint team will do everything possible to find some answers to all this, for sure.

I'm going through the same thing. I requested three withdrawals and only received one.

Can anyone explain how to try and frame hugobets casino?

Good day to you.

Would you mind sharing details, please? At least it would be helpful to say for how long you have been struggling with the payment. It pretty much affects the possible support I can try to offer.

Please let me know and we can take a closer look at it together.