4 months ago
If you want to discuss anything related to HighFlyBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
Good evening, I made a deposit of 30 euros and activated a bonus of 60 euros with a 40x turnover requirement (i.e. 2400€)! I completed the wagering requirement and even though I had 250 euros they took away 190 and left me with 60 euros in my account, telling me the following... There is no such thing anywhere in the terms and conditions and customer support is mocking me! 


Καλησπέρα σας, έκανα κατάθεση 30ευρω και ενεργοποίησα ένα μπόνους 60ευρω με όρο 40χ απαίτηση τζίρου (δηλαδή 2400€ )! Ολοκλήρωσα την απαίτηση στοιχιματισμού και παρόλο που είχα 250ευρω μου αφαίρεσαν τα 190 και μου άφησαν 60ευρω στον λογαριασμό λέγοντας μου τα παρακάτω... Δεν υπάρχει πουθενά στους όρους κάτι τέτοιο και στην υποστήριξη πελατών με ειρωνεύονται!


Have you checked the terms the support suggested and seen any information regarding the max withdrawal from the bonus, please?
If the casino doesn't have this information stated anywhere, I believe that our complaint team could try to help you out.
Let us know, please.
I have checked the terms, but I can't find any term anywhere that proves a maximum withdrawal limit! And I have repeatedly asked customer support to send me this section of the terms specifically and they answer me ironically and close the conversation! It is not stated anywhere as a term that the maximum withdrawal is only the amount of the bonus I received (i.e. €60), otherwise I wouldn't have activated it anyway!
Έχω ελέγξει τους όρους, αλλά δεν βρίσκω πουθενά όρο που να αποδεικνύει μέγιστο όριο ανάληψης! Και επανειλημμένα ζητάω από την υποστήριξη πελατών να μου στείλουν αυτήν την ενότητα στους όρους συγκεκριμένα και μου απαντάνε ειρωνικά και με κλείνουν την συνομιλία! Δεν αναγράφεται πουθενά ως όρος ότι το μέγιστο ανάληψης είναι μόνο το ποσό του μπόνους που έλαβα ( δηλαδή τα 60€) , διαφορετικά δεν θα το ενεργοποιούσα άλλωστε!
26.10.2025 - 01:52 ID 700006064942414212 Completed Wagering Requirement Amount €60.00 Currency EUR Valid Until 29.10.2025 - 00:52 Bonus Type
I am giving you the history of this particular bonus here!
26.10.2025 - 01:52 ID 700006064942414212 Ολοκληρωμένη Απαίτηση Τζίρου Ποσό 60.00 € Νόμισμα EUR Ισχύει Έως 29.10.2025 - 00:52 Τύπος Μπόνους
Σας παραθέτω εδώ το ιστορικό του συγκεκριμένου μπόνους!
So, my suggestion here is to file a complaint, and our team will investigate the whole situation.
Please state in the description that there is no maximum withdrawal stated anywhere in the terms, and we will try our best to resolve this.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.