Hello there,
a sad story I'm afraid 🙁. Just note that we are not the casino, hence I do not know what happened and can't help you directly, I'm sorry. Another bad news is that see this casino is in the process of reviewing and the momentary reputation is set to 3,8 - out of ten, meaning a bad one. So, the best advice I can give you now is to submit a complaint here on Casino Guru, to learn more about what it takes can be found in this article.
Kindly note, that we allow casinos 14 full days to verify the account in full and pay out the winnings, sadly this also applies even if you are not in touch with the casino.
I wish you a good ending, and if you plan to play in another casino, use the search bar at the top of our website:

to find the casino and its reputation, user reviews, and complaints - this can save you from trouble.
Not only for beginners, we prepared a walkthrough about how to choose a casino.
🤞
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