Please can someone help me.
I joined the casino Goldenlion.bet. In June I asked them to self exclude me as I had a gambling problem. I am now still asking them. I have begged on online chat I have replied to my VIP managers emails, I have sent contact forms from their website and separate emails. They are ignoring me. I am in such a mess. I am going to loose everything. Life isn’t worth it. Why won’t they close this. Please someone help me
Hi, I'm very sorry that you couldn't be excluded from the casino despite your request.
It's certainly a good thing that you have filed a complaint with us, and our team will do our best to help you. Don't forget to provide Veronica with further information so that we can do everything we can.
Anyway, the casino has a very low safety index and I also noticed that the support is very slow to respond, which is not a positive thing in this situation, especially when you are being ignored.
Regarding your problem, here is a link that might be useful for you and could help: https://casino.guru/problem-gambling
I sincerely hope that you will be able to get a response and resolve this case successfully. If I could ask you, please update your complaint and us here on the forum so that we can try to help you. I hope everything turns out well.
Thank you for your response I have been trying since the 17th June. They just keep ignoring me. I have practically begged and advised I have a problem. I have gone through all the channels, email, live chat, the online response form. Time and time again. I have tried this evening again and this is the response they just cut me off 😢 
Ugh, I don't think a casino should behave that way. I find it unfair that a casino can't allow a player to self-exclude who has tried several times to do so and basically just cuts off the conversation. It shouldn't work that way, especially in these cases.
Since you have an open complaint with us, I would also encourage you to update Veronica, who is waiting for a response. We will try to do everything we can to find out why it is not possible to self-exclude. Do you think it will be possible ?
In the meantime, we'll wait to see where the situation shifts.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
