Hello Fortune Casino - general discussion

If you want to discuss anything related to Hello Fortune Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Could you tell me what i can do for take my money back from them scammers ??

Please describe the whole situation you experienced at this casino, and hopefully we'll be able to help you out.

Hello . I win in this casino 550£ on 14 april and still dont get my money back . I try contact them on email but dont get any answer. Try also contact them on chat but always get the same answer . I think they only copy and pasty the same words . Looks like this casino is scam . They dont have a problem with take a money from deposits but if you win something there is a big problem take a money back . All casinos pay out beetwen 24-48 hours . They say the pay up to 21 working days when its absolutely joke . Today is 22 working days exactly and still no word from them

I check them and Curacao license is scam . They dont have a license for casino !!! I dont understand how they exist and take people money ? They have sisters sites aswell and probably people have the same problem . They license number not exist nowhere !!!!

Unfortunately, when you check the review of this casino, their safety index is pretty low, and the information about the fake license is also included there.

You can try to file a complaint here, though, and our team will try to get in touch with the casino regarding your withdrawal.

Will you go for it?

Hi . Yes i allready put this complaint . Thanks for help 💯

Did you recover anything?

This casino site Hello Fortune is not a good casino site. There has been very bad reviews on the Trustpilot and many people like myself have not received our winnings. This casino site should be banned and immediately need to stop down or the gaming commission should do something because they are scamming people money playing on their site but not giving out their winnings. One person hasn’t received the winnings since May 2025! I haven’t received mine since chasing after them 6 half weeks now. The team members I’ve spoken to are Jack, Mia, Jade, Fiona and Chloe. They’re all saying the same thing over and over making promises and lying about it. This need to stop right now. Are you able to do something about this ? This is serious. It’s affecting people’s mental wellbeing playing us along….

Hi, when I look at the casino safety index and warnings they have there, I'll tell you the truth, I'm not surprised that it is the way it is. It's not a casino I would play at. 

Players waiting several weeks for their money is probably the main problem, and it's probably quite difficult to estimate whether they will get it at all. I would like to say yes, but I would probably be of the opposite opinion and I would like to be wrong.

Complaints won't help if the casino doesn't respond to us at all. 

Do you think you'll be able to withdraw your money from there? 

Well to be fair this shouldn’t benefit for anyone to go on this casino site if they can’t pay us our winnings. It’s affecting mental wellbeing and it’s very unfair to treat the customers when they been paying deposits on their casino site

this should be shut down.

I am very disappointed and doubtful I will

get my winning. I have been chasing them every day for 6 half weeks. They won’t let us speak to the financial team or manager. Something doesn’t add up. I strongly thinks you should report this to the gaming board to have the casino shut down immediately before anyone could end up harming themself

I hate to say it, but there are plenty of casinos like this and even worse ones on the internet. It's not unusual for one to close today and another similar one to open tomorrow. These casinos cannot be shut down because they know that there will always be players who will deposit money there. 

The best thing a player can do is to look for information before depositing their money somewhere. I believe that if they saw that a casino had a score of 1/10, they would not play there. Sometimes it's not just about casinos; scams and other dishonest casinos are always on the internet. Sometimes, however, it is necessary to do your homework and get informed before it's too late. 

That's why we display such casinos, so that players know where not to play.

Hi, that's quite a long wait. Do you know if the casino told you why it's been over a month? It's important to find out. Did you need to verify yourself?

I saw that you submitted a complaint, but I don't know if it will help since the casino isn't responding to us. 

Good afternoon...yes, they gave a reason, namely that they currently have to process many payment requests and because they have to do so with great care and checks, the payment is delayed. I was assured that my payment request will be checked soon and that everything is legal according to their processing time....

And yes, KYC verification was successfully completed and the funds are cleared for withdrawal. I did everything correctly... I've been playing at online casinos for a very long time and have acquired some general knowledge about how online casinos work. Best regards, Moses

I think that's a long time to wait for a check payment. It wasn't the best choice of casino, but I hope you manage to get your money and will be satisfied. 

Good day...yes, they gave a reason, namely that they currently have to process many withdrawal requests and because they have to do so with great care and checks, the withdrawals are delayed. I was assured that my withdrawal request will be processed soon and that everything is legal according to their processing time.

I wouldn't say that waiting a month and a half is normal for money these days. I would rather be negative about this, but I don't want to be.

We'll see how it turns out and whether you get the money and our team manages to help or not.

But I would expect anything.

Yes, exactly...that's how I see it too!