1 year ago
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Hallo i have bwwn playing now two months with the casino because i have a amount in my account of 50.000 casino to get from them but the keep on delaying thw withdrawels and have different kind of excuses l. They have a withdrawel maximum of 2.500 a week but they dont even review the withdrawel to approve it like they want you too loose the money. I am so afraid that i will loose the money that they Will not pay me it feels like they dont have the money. I have lost over 20.000 euro at the casino and now its so difficult to get my money winning back. That rights do i have the drive me crazy dont respond on help only telling me these are their terms blabla anyone else have this problemen with this casino?
Hi, I'm sorry for the situation you're in. I would start by asking if you have seen the safety index of this casino, because it is quite low and I would definitely be careful before depositing here.
As for your withdrawal, how long has your situation been going on and what reason is the casino giving you in the context of not being able to withdraw ? Has your account been verified yet ?
Anyway, I would definitely recommend that you don't play with the money and leave it in the player account until things move forward. I think it would be wisest, as you certainly don't want to lose it.
Let us know so we can try to help you.
Hallo Jaro,
I already had two withdrawels of them before . So the account is verifiëd. But the casino is Just very weird they let withdrawels for 1 two weeks and dont view it or approve it like they dont have money to pay it. Im afraid one day they Will close thw casino and i wont get my money because ive been playing at lots of casino and this is first one with so low max withdrawel a week 2.500 and then they dont even approve that amount i feel lost and dont know Who i can ask for help to get thw withdrawels approved faster
Hallo Jaro,
I already had two withdrawels of them before . So the account is verifiëd. But the casino is Just very weird they let withdrawels for 1 two weeks and dont view it or approve it like they dont have money to pay it. Im afraid one day they Will close thw casino and i wont get my money because ive been playing at lots of casino and this is first one with so low max withdrawel a week 2.500 and then they dont even approve that amount i feel lost and dont know Who i can ask for help to get thw withdrawels approved faster
I understand you're worried. But the important thing I would mention is that we give casinos 14 days to sort out the withdrawal process. That's why I asked you how long you've been unable to withdraw your money.
As for the withdrawal limit, of course it is an obstruction, but players have to respect it and you will have to withdraw your funds multiple times I guess. 🤔
However, if they don't approve your withdrawal, does the casino give you a reason why that is the case ?
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