Griffon Casino - general discussion

If you want to discuss anything related to Griffon Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have to speak up about how ill this casino is behaving. They are throwing me around and treating me like dirt. I informed their mother group Karamba about my gambling problem on 15th Apr, 2021. After this I have been able to deposit 8900 euros on Griffon. First they refused a refund for bogus reasons, and now they are stalling with the re-evaluation, lying about sending chat logs and being overtly rude, kicking me from chat for asking updates. Their behaviour is extremely appalling and I am lost at what to do. I have sought legal counsel and filed a complaint with you but I feel really sad and angry at how they are treating me.

Hello,

I'm sorry that you have been through this. But I fear that when it comes to excluding yourself from the casinos, there is nothing like a mother company r sister sites. To make it effective, you have to self-exclude from every single casino directly.

The point is to make sure that the exclusion was done correctly, and you'll be no longer able to play.

I did not read the whole complaint though, but this is the usual issue in such cases. Let's wait for the proper reaction to the complaint. 🤞

Hey, who could possibly act as your lawyer if it's not a secret? I need it myself and thought I'd ask for help. The problem is the same in nature.

Hi,

I am currently progressing through the ADR service ThePOGG. However, a month and a half has already passed and the matter has not progressed anywhere. I don't know if I'm getting any justice here.

Hi, I also have a case with thepogg that has been pending for 10 months and still not resolved. So I thought I'd get a lawyer.

I have to hire an official lawyer myself now. This seems to be a pretty bad company. Casino Guru was no help, ADR took this seriously.

How are you doing?

I received information a few days ago that they agree to pay. Let's wait and see how long the payment itself will have to fight.

Been over a week now since I informed them about all the necessary payment information. No sign of payment. I wonder if I ever receive it.

There is still one option left. Yeah, the complaint. Let's hope it won't be necessary!🤞🤞

Have gone through with ADR already and they are handling it but we'll see how this goes.

I'm sure you know when to submit one, so for now, I'll wait for the update.

Sadly, just a few user reviews give us some insight into this casino, it is worth creating one, I'd say.

Nothing new. THEPOGG processed my complaint for 1 year and 4 months and the only thing I have received an update on is that thepogg has to turn to the legal department because my complaint is very challenging. During the course of my complaint, a lot of issues regarding the operator have been resolved, for which I have had to file a criminal complaint, but the criminal complaint does not proceed because the operator does not agree to tell me the information I need in order to start the investigation. In short: the operator accuses me of numerous account registrations using different personal data. I asked for this personal information, I asked the operator to investigate from which address the accounts were registered, ip information, etc. They refused to cooperate citing the gdpr law. But strangely, this information had been shared by thepogg. My "personal information" has been misused and this is identity theft and they are not cooperating.

there are MANY MANY other things that I'm totally confused about, how the licensing authority and the operator work. I could make a big list..

Hello.

Should I crack the fireworks? How does it proceed?

I received my funds! Just a couple of days ago. Yay!

Yay! 😀 I'm sooo happy to hear that! It's amazing that some casinos can handle such withdrawals in less than a couple of days,... Not this one.