GoralBet Casino - general discussion

If you want to discuss anything related to GoralBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

it said the entry fee for a tournament with a first place prize of 200€ is 500€!

Was this casino created for the purpose of robbing money from users who made operational errors?

Hi, it seems like quite a hook to me and I wouldn't enter such a tournament. I hope you did the same. Have you tried contacting the live chat to see if you really got it right and what is the purpose of this whole thing ? It's possible that they might not answer you, but it would be good to know why it's basically so inconvenient. 

Are you going to try it ? 

I think they've already made the change, I guess it was a bug, I keep playing and for now I'm happy with it...

Well, I'm glad you're enjoying the casino. 

But if I may know what bug are you talking about ? Are you referring to something specific, maybe what the player before you wrote, or is it about something else ? Can you help me understand what you managed to solve ? 😊

Hi, in my case too I had no problems with cryptocurrency withdrawals on Goralbet. It's a new casino but I like the interface. I hope they continue like this and don't become like others in the future.

Excellent, I'm glad you managed to withdraw and you like the casino. How long did it take when it was via crypto ? 🙂

I have made three withdrawals with cryptocurrencies so far. The first one was quite quick, in 24 hours. The second one was slower, it took 5 days, and the third one has now arrived after 4 days.

The second one seemed a little slow, but I can't complain because they have always paid me so far.

I started playing on goralbet two weeks ago, I put in €50 to try and I managed to win until I reached 90. So I withdrew my winnings, and on the same day I received the payment in my account! So I deposited a higher amount into the balance, €500, since it was going well for me, which I then used in recent weeks, winning up to €750! I made some withdrawals in the meantime, and I never had any problems, and little by little I was able to safely deposit up to €1000/1500 because in the withdrawals they told me that the withdrawal would arrive in two or five days... Two days ago I wanted withdraw my winnings after a deposit of around €1500 and all of a sudden the withdrawal doesn't arrive in the first few hours like it always has!!!

With so many winnings at stake, at the very least I should receive my money as soon as possible, but first I am left empty for two days in a row, and when I contact support I am told that due to "technical problems" (??) I will have to wait at least another 24 hours until two more days!!

Can anyone help me??

Yes, that's always the most important thing in the end, to tell you the truth. And 5 days is not that long to wait, although I would expect a bit faster from crypto withdrawal, even in this case there may be some complications. 

So I'm glad you got all 3 withdrawals and I hope you will continue to do well. ☘️

Hi, I would say there is nothing to worry about yet. You're at the beginning with the withdrawal and you say that so far they've all arrived so I wouldn't be skeptical and I would try to wait and see what happens. You also mentioned that it could take up to 5 days, so I would definitely be patient. 

Also the casino has technical difficulties so you'll have to wait for that to be sorted out and of course it would be good to ask from time to time how your withdrawal is going. 

We give casinos 14 days to sort everything out and send the money to the player. Hopefully you will get it much sooner and if not then we will try to help you. 

Do you think you can handle it? 🙂

All right, I'll do that. If you say it takes up to two weeks I will wait, even if the 5 days recommended by support have passed and still nothing. Thanks for your help, I'll let you know if the situation improves or not. HI

Great I'm glad, of course if nothing changes let me know and we will try to help you. 

I believe it won't be necessary. 

Anyway, there's nothing new you've learned in these 5 days ? 😕

Hi Jaro, finally some good news!

It took a while, even for the transfer to show up in the bank app, but the money arrived two days ago! Actually, the support had indicated this fraction of time as necessary. Well, for me the important thing is to get paid, then it doesn't matter how long it takes... up to a certain point! 🙂

In the future I will see how the issue will be resolved, but it seems that the technical problem is no longer there. I'm going back to play, thanks a lot for the advice!!!

That is truly incredible news!

I am so happy you can move on and/or completely forget about the issue 😀. You make the decision.

Either way, we appreciate you making our day happier. Hopefully, you will not experience any more issues. Since the caino appears to have resolved the issue, have you had any further experiences that would be worthwhile to share? Given how new the casino is, I would like to benefit from your insights. 😉

Hi,

unfortunately I think that this is ghost casino, no answer for days, in live chat support none ever answer, on mail also already 3-4 days no answer, looks like I lost 2100€.

They rejected my withdrawal id 400€ with excuse of rollover even I am pretty sure that rolliver is done, but even can’t make rollover cause they do not allow me to gamble anymore, not casino, not sportsbook and as I already said ghost casino, no one answer from this casino.

Hi!

It is a fresh casino; that's always tricky. Perhaps the support is not capable of keeping up with requests or that the quality is not actually very good. i've spotted such feedback in one user review saying that:

"Chat service is really bad they never anwser"

Additionally, I am not convinced it is fair to void the balance/winnings due to unfinished wagering. It would make more sense to let you wager until the requirement is made. Of course there could be more to it, so allow me a few questions first:

Can you still access your account? or perhps, how did they prohibit you from playing? Plus, what was your last conversation about - how precisely did they explain the voided withdrawal to you? Feel free to copy and paste the exact text or provide a screenshot if you have any.

I'll wait for the details; don't worry.

I just received autkmatic reply on mail that withdraw is rejected and to contact support who never replied. When I try to enter to sportsnook got system message stall is suspended. When want to enter to slot receive you can’t gamble or soemthing like that. And yes, i can enter but cant use. I would say that this is scam

In my opinion, this is a very unfortunate result for a newly established company in the market. Since communication with any member of the casino is essential in situations like this, I believe it would be wise to locate their social media profiles and attempt to use them as a means of communication.

To summarize, the most popular course of action is to file a complaint against this casino if all other options are exhausted. We have a good chance of finding out the merit of this issue if someone from their company chooses to get in touch with us.

Would you be interested in submitting another complaint?

Ever since I applied for a withdrawal, the withdrawal has not been made,

I was notified that this casino is closing.

Support is asking again for KYC documents that should have been submitted in the past.

It appears that another organization has already taken over the operation and is trying to illegally obtain my personal information.