Good day, casinolab casino refuses to pay out my winnings.

Casinolab refuses to pay out my winnings. They keep telling me to be patient.

should I do this?

Hi, from the screenshot you posted, I can see you’ve been waiting for about a week. We allow casinos 14 days to pay players, so you’re roughly halfway through that period.

You mentioned that they only told you to be patient. Have they given you any other explanation? Did they ask you to complete verification? And did you play with a bonus?

Sometimes, it really is just a matter of time. Processing can depend on the payment method and whether a third-party payment provider is involved, among other things.

I wouldn’t assume the worst just yet. I’d give it a little more time, and if you approach the 14-day mark without any progress, our team could try to help. How does that sound?