Goldhorns Casino - general discussion (page 2)

Yes, I know that if selfie is a problem and you don't have time to take 100x photos a day, it can be annoying. Especially if we're talking about the fact that you get a response after a week with instructions. But if they contact you and tell you exactly what they want to see in the selfie, then you don't have to take the selfie several times, but once is enough, right? Also, if I were you, I certainly wouldn't give up on winning as long as you won everything fair and square. That's not how it should work in casinos, and if you're trying to verify and you're entitled to winnings, then by all means go for it. 

If nothing lands, you have a complaint and our team will try to help you.

Fingers crossed. 🤞

I probably won't be too surprised if you take a break from casinos. It's best not to play because the players who don't play are the real winners.

It's a shame you want to give up winning, I personally wouldn't do that but we're not all the same. 

I gave a reminder to Nick, but he must have seen that the timer busted out and will reply to you soon, no need to worry. 🙂

So Jaro can you close my account and my profile please

Why would you want to do that? The best thing would be to end the whole situation first, and then close the account if you are interested.

Could you handle that?

No i send the casino my banknumber so i can atleast get my deposit back

Why not the rest of the funds Jaro you ask? wel thats the question complaint center should of ask the casino.

Close my account please.

Well, yes, and that's exactly why I suggested you don't close the account. You haven't got to the stage where we have contacted the casino yet, so it would be possible to do something like that in the next step.😕

Well, it actually looks like Casino Guru doesn't really feel like it and keeps coming up with new arguments to close the complaint.

Sometimes it seems like you are talking to casino support, we are almost 3 weeks further.

In the meantime I have the deposit from the casino back on my account so that I still have something back. Because to be honest I saw very quickly that I do not have to expect much from casino Guru.

I saw what Nick wrote, but he described to you quite specifically why what is happening is happening. In my opinion, that's better than if he had told you nothing or a general formula. At least this way you know how things work in casinos and can understand why the casino acted the way it did. 

Yes, that's right, but I'm done with this discussion. I indicated which documents were given to the casino for verification and they are sufficient, even the casinos in the Netherlands are not that strict.

Ridiculous questions or I Unfinished wagering (antimoney laundering) have you seen the amount?

There was nothing wrong with gambling the money around was gambling for almost 2 hours and it wasn't bonus money either.

The question here what was wrong with the documents for verification casino Guru

But I also don't plan on playing another casino from your site

So again I would like to close my account here with the complaint you guys put but the player was wrong it always works.

Yes I have seen the amount and it is a bit funny anyway, sometimes it is not so much about the amount as about the years that have to be respected. If you put more emphasis on the documents and not on the money, it is still important to present it that way in the complaint because I am not solving them and I am just trying to find out what it is all about. It has not happened once that there might have been some kind of miscommunication. We are all just people.

I'd like to see good things happen, but I see you're pretty resigned.

Jaro thanks for all the messages back

Also thank you for all the problems you have solved in the (past).

Would you please close my account with you?

I can see that you have a complaint still in progress, so it would be better to close the complaint before closing your account.

What do you say?

Close my account

Hi, closing your account now. Take care!