GoldenPlay Casino - general discussion

If you want to discuss anything related to GoldenPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello,

We can discuss any topic, but first, please refrain from using vulgar language and clearly state your issue.

Hello everyone,

How can or should I assess the fact that this casino has a very high security index, while affiliated casinos with the same management score below average to poorly in the Casino Guru rating?

Kind regards

Manuel

Please know that every casino is reviewed and scored separately. It doesn't matter if they have the same management, actually.

Do you have any experience from this casino?

Hey Romi,

No, I haven't yet. I'll report back when I know more.

Kind regards

Manuel

Hello, after several attempts, I finally won some money back. However, my withdrawal is still missing. I've uploaded the documents multiple times. The same documents were also used for other verification purposes. But my withdrawal is still missing.

Diana Hildebrandt

The man receives no confirmation that he has made a deposit.

Diana1323

And my payout is still missing. Despite uploading documents.

Diana1323

Hello, Diana, I would love to help, but there is no one from the casino here on the forum, so we have little to verify on our end. It may sound weird, but currently you are the one with the information. May I know whether the account was fully verified or perhaps did the casino suggest what could possibly go wrong? Have those documents been approved already?

What about the withdrawal—when did you submit the request?

I know there are a lot of questions, but that's the best we can do on the forum.

Dear Diana1323,

First of all, let us apologize for the late reply.

Thank you for sharing your feedback with us. We are sorry to hear that you've experienced issues with our cash out policy.

That being said, after checking your account, we can confirm that up to this date, we are still missing the part of the documents we require for the verification of your account, your proof of address if we have to be precise, and subsequently, for being able to process your withdrawal request, and that instead of providing them again correctly, your cancelled your withdrawal request.

We sent you numerous communications explaining that for proof of address we only accept an utility bill or a bank statement from the last six months, again, which we never got from you.

Once all of your documents are checked and verified by our Payments team, which can take up to 2 business days, the withdrawal is being processed, as stated in our cash out policy: https://goldeneplay.com/cash-out-policy.

We remain fully available, so please do not hesitate to contact us via our live chat service or via email at support@goldenphelp.com.

Hello,

If you'd like to increase the chances of the player replying, it's a good idea to use the "Reply" button. If the player has notifications enabled, they'll be alerted that someone has responded to their post.

Just a small tip that might help.🙂