Golden Panda Casino - general discussion

If you want to discuss anything related to Golden Panda Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been registered at this casino since 2024, only playing occasionally. The last time was in May. Yesterday I deposited again and won. I requested a withdrawal of €1,200. I then went to the live chat to ask if my account was verified or if I needed to send any more documents, because I couldn't remember which ones. First, I had to wait forever for someone to speak to me. They said I only had to send them with my next withdrawal, not for this withdrawal. Later, I received an email saying I should send the source of my funds after all. I wasn't sure what they meant by that, so I asked again. There was no response. I then went back to the live chat and waited another 20 minutes until someone spoke to me. So I asked what documents I was looking for. They told me to write an email. Well, you don't get much help in the live chat, and you don't get any responses by email. Naturally, I immediately had doubts and looked for reviews about this casino. I found some online and thought I'd probably never get that money into my account. Today I was able to see all the complaints here at Casino Guru and I'm curious to see what happens next. Since I didn't get a response, I simply sent all the documents I need for verification at other casinos. I hope I'm not the next one to have to file a complaint.

Oops, that worked super quickly after all. My account was verified this morning, and the money is already in my bank account.

Hey. That's really great then.

Please include the casino in your user reviews as well.

What do you say? 🙂

On October 9, 2026, I made a deposit of €250.00 + €12.50 in fees from account A using my card. Simultaneously, a double charge (€262.50) was made to the same account. At the same time, the exact same amount (€262.50) was debited from a completely different account, account B. I did not authorize this payment and didn't even enter the card number. I only used the card number for account A, which I confirmed. I immediately contacted customer support and my banks. The bank for account A stopped the double charge. However, Golden Casino took its time transferring the money back – over a week, and I think they were reluctant to do so. Bank B also reacted immediately and opened a dispute. But Golden Panda refuses to return my stolen money. They initially suggested I close the dispute first, and then I would get my money back, but otherwise, I won't. I'm not doing that because it's my only security. The money from account B wasn't meant for a casino; it was for essential medical treatment. Thanks to Golden Panda, I couldn't afford it. Thanks a lot for that. They're no longer responding to emails. How can a casino simply keep an unauthorized withdrawal? And how is that even possible? I can't possibly use two cards simultaneously and from different accounts. To me, they're fraudsters. Sitting safely in Curaçao and Anjouan, they feel the need to make life difficult for my players. This casino should be blacklisted.

That sounds like a much more serious payment issue than a normal deposit problem.

If the €262.50 from account B was genuinely not authorized by you, then keeping the bank dispute open makes sense until the transaction is properly clarified. I would be very careful about closing it only because the casino says they may refund you afterwards.

Since your complaint is already waiting for review, make sure the team has the bank records showing both charges, the correspondence with Golden Panda, and anything showing that account B/card was not the one you used for the deposit.

At this point, the key question is how that second charge was actually processed and why Golden Panda considers it valid. Your bank is also in a much better position to trace the payment route and confirm how the transaction was initiated.

I wouldn’t describe it as theft before the payment trail is established, but based on what you’ve described, it definitely deserves a proper investigation.