Goldbet casino 580 PLN problem

Detailed Description of the Issue:

​I am submitting a formal complaint regarding an arbitrary account block, unfair confiscation of funds, and refusal to process my withdrawal of 580 PLN by Gold Bet.

​Player's Statement & Proof:

​Blocking a verified user's account and withholding legitimate winnings right after a successful bonus turnover—simply due to a standard cellular IP address change—is completely unfair and constitutes bad faith practice.

​I kindly request Casino Guru's mediation to contact Gold Bet management, review the audit logs and KYC documents, and assist in releasing my 580 PLN balance.

​Attached Evidence (ready upon request):

Gold Bet blocked my account and confiscated 580 PLN in winnings after I completed a bonus turnover and submitted my KYC documents. They falsely claimed a "Duplicate Account" (Section 3.3/3.4) simply because my device switched to mobile LTE data (dynamic IP). All my personal details and payment methods are 100% genuine and under my name, and I previously made a successful withdrawal of 180 PLN via BLIK without issues. I am fully prepared to undergo additional KYC verification to clear my name and request assistance in recovering my 580 PLN.

Profile my grygarmichal35@gmail.com

Switching to mobile data and receiving a different IP address would not, by itself, prove that you have a duplicate account. The key question is what evidence the casino is actually relying on.

Did they explicitly say your account was blocked because of the IP change, or did they simply refer to the duplicate-account rules in Sections 3.3 and 3.4? Could you share their exact explanation, with your personal details hidden?

You also mention submitting a formal complaint. Have you already submitted one through our Complaint Resolution Center, or have you only posted here on the forum? These are separate processes, and I’d like to establish whether your case is already waiting for review before suggesting the next step.

Please also remove your email address from the public post; you don’t need to share it here for us to discuss the situation.

​Casino's Explanation & Evidence:The casino provided no actual evidence or specific details. When I try to log in, I am greeted with an automatic ban message explicitly citing Sections 3.3 and 3.4 regarding duplicate accounts/shared IP/household (I have attached the screenshot of this login error as proof). I assumed the dynamic IP switch was the trigger because this ban occurred right after my withdrawal request and KYC submission. ​Complaint Status:I have only posted here on the forum so far and have not submitted a formal complaint through the Complaint Resolution Center yet.