Golazzo Casino - general discussion

If you want to discuss anything related to Golazzo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Absolutely sick casino, I must have put in €1500 and the balance showed at best €17,000, I submitted documents many times, they didn't take me seriously, and then I finally lost my nerve and gambled the money back.

I hate casinos, they're absolute shit, I can say that if this is what this casino side is like, then it's pretty bad.

And it still seems like the documents are missing.

Hello, I'm sorry the money was played out, or this is at least what I concluded from your posts. I get it's not something one could appreciate, but perhaps if you try to use casinos with working, responsible tools to prevent the same problem in the future, maybe?

I mean, when the payout is delayed, it is delayed, and no matter how unexpected or bad it is, once the money is paid out, it's gone. I can't guess if you've been waiting days or months, but if you want to share more, we're here. The same applies to the missing document; could you please specify where it is missing? I guess some documents were not accepted for the KYC purposes. Am I close, please?

Good day

I deposited CHF 100 on August 25th. This amount has not been credited to my account to this day.

I have contacted customer service multiple times and submitted all the requested documents and evidence. Despite this, I have been repeatedly put off for almost a month without my issue being resolved or the amount being refunded.

Unfortunately, I have not yet received a concrete solution from either the responsible department or customer service. I have inquired several times and completed all necessary steps on my part.

Therefore, I am reporting the case in this way and request an immediate clarification and a refund of CHF 100.–.

Hi. I can see that you’ve already submitted a complaint about this and it’s currently waiting for review, so hopefully our team will get to it soon.

Cases involving deposits that were sent but never credited can sometimes be a bit limited from our side, especially when payment providers or banks are involved, but we’ll see what the team can find out once they review everything.

I also saw that you already provided some evidence showing that the money was sent. Has the casino actually explained anything to you so far? For example, why the deposit still hasn’t been credited after about a month, whether they’re still waiting for something, or how long they expect the investigation to take?

I think those details are quite important, mainly so you know what exactly is happening and what you’re supposed to do next.

They keep asking for the same thing, even though I've sent it via email and chat. They keep saying they'll process it and have been asking for it for weeks. They keep asking even though they've already received it.

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On September 7th they said they had received it; today, as above, they are asking again.

Yes, that sounds like a situation where you’re probably not going to get much further on your own if you’ve already sent them the requested documents and they keep asking for the same thing again without anything actually changing.

At this point, I think the most reasonable thing is to wait for our team and see whether they can help clarify what the casino actually needs and hopefully move the situation forward.

For now, I’d say that’s probably the best step you can take.🙂