GojiCasino - general discussion

If you want to discuss anything related to GojiCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Excellent service.. 100% recommend

Hello, can you tell us more what do you like here? 🙂

So far, I've had good experiences. Depositing, playing, and withdrawing were all completely trouble-free. BUT now there seem to be problems. I've been waiting for days for them to process my withdrawal, which they aren't doing. My emails are suddenly being ignored. They're trying to help me in the live chat and have escalated it to urgent. But still, nothing's happening. The strange thing is, no matter what time you go into the live chat, the contact person is always Harry. I told him that I'd only read bad reviews and complaints here on Casino Guru, and that I didn't want to file a complaint myself. But Harry said that if I don't receive an email from this casino by tomorrow, I should file a complaint with Casino Guru? It's all a bit strange, and now I'm really starting to have my doubts.

Hello Gretche70, let me kindly remind you that each casino has 14 days to resolve payments. Sadly, that still stands. From your description, I cannot conclude much and Harry himself does not sound like a real hint here. You said they were trying to escalate and help; sounds cool indeed.

So, the main question is, when did you submit the withdrawal request, please?

I know this Goji Casino and i give 9/10,all ist ok!!!!!

Scammer casino they have bot chat that repeats the same thing all the time, they dont answer emails, i lost 400$ of winnings!

Report this site

Hi, could you please tell me more? Why did you lose your winnings? What happened at the casino?

why takes weeks to actually do something https://kasinoguru-bg.com/zhalbi/gojicasino-igracht-e-izpraven-pred-problemi-s-tegleneto

Your complaint is open for one week, not several weeks. In the upper right corner, there’s a timer that’s counting down for our team, the casino, or you, depending on who’s responding. Please stick to that timeline. The process is the same for everyone. You’re not the only one dealing with these issues. 

Thank you.

How can I start a complaint against this casino, after 16 days they have not sent me my withdrawal.

Hello, you can submit a complaint request in the complaints tab: https://kasinoguru-cz.com/stiznosti/odeslat

Did the casino at least give you a general idea of ​​why it's taking so long? In any case, this casino doesn't have a good rating because they've completely ignored a few player complaints, so I recommend considering playing elsewhere where the indicator isn't so negative.

Super casino !

It’s amazing and honestly Nina is the best helper to talk to.

All their live chats are AI bots