GG.BET Casino - general discussion (page 18)

Oh, well, I guess one would expect far better withdrawal handling!

I see, honestly, that could be causing some issues—definitely. On the other hand, I still think the casino should have asked you a few questions to give you a chance to explain the situation. The way I see it, they instead just immediately closed your account, didn't they?

They just sent me an email and closed my account

Well, if the casino does not support VPN or any other masking features, I can imagine they felt little need for further discussion.

If you believe the casino made a mistake, feel free to invite my colleagues for investigation. We offer free-of-charge complaint. Would you be interested in details, perhaps?

Why am I stuck on this page when I submit a complaint?

Could you please try to change the browser when submitting your complaint and let us know if it worked?

Usually this happens, and our users are able to submit it from a different one.

We'll wait for you to update us.

I switched between Google Chrome and Firefox and even used a computer and couldn't complain.

Thank you for informing us. I will pass this to our team so they can try to find out what the issue is, and in the meantime, write an email to our complaint team, please, at complaint@casino.guru, and explain to them that you would like to file a complaint but you have this issue. Even if you again send them the screenshot with the error, it could be helpful, I believe.

Please update us regarding all this, and hopefully you will be able to submit your complaint soon.

Why can you only withdraw in €150 increments? If I want to withdraw, say, €750, I have to make five orders of €150 each. Very annoying!

Does anyone know if you can also withdraw money to your credit card?

Hello,

it would be great to have the answers, did you try asking casino support? Sometimes, the limits vary depending on the payment option used. It could be related.

According to our review, the limit is only a month, for example.

gg.bet closed my account for no reason and stole my 7000E balance

My personal information was incorrectly filled in, so I contacted customer service to update it. Customer service told me that I needed to complete KYC before I could update my information.

So I submitted my real personal information for KYC. But a few hours later, the website support team sent me an email to inform me that my account was closed and the more than 7,000 euros in the account would not be refunded. The reason was that I had abused multiple accounts.

But I don’t have multiple accounts, I just filled in my personal information incorrectly when I started registering, and I start updating it according to the customer service instructions.

Well, I can see that you have already submitted your complaint here, so our team will look into it.

The only thing that I don't understand, though, is why you would submit a random name and birth date in a casino. 🤷‍♀️

You actually provided the wrong information about yourself, which is really misleading, so in this case I am not really sure if we'll be able to help.

Bro are you ok. i also recharged this platform and currently don't know if i can withdraw. We can share our experience.

Hello,

what seems to be preventing you from withdrawing the money, can you tell?

My withdrawals were repeatedly delayed. I've been on this platform, gg.bet, for four years. There were always problems.

Withdrawals were often rejected due to "technical problems." If new money was then deposited, the old amounts could no longer be withdrawn. This is clearly a tactic and intentional.

Stay away from gg.bet. I'm now on another platform and happy.

Thanks for sharing your experience. The deposit thing you mentioned would probably annoy me the most. I think if I had an experience like that at a casino, I wouldn't have stayed there as long as you did. I guess what you wrote will be useful to other players as well.

Anyway, where do you play now? 🙂

how come the coin will not able to redeem any bonus ? if not allow to redeem then what the coin can use for ? or wait the company to flush it and waste my time ?

Hi, you might need to explain a little more about what you're saying. Are there coins in the casino that help you get bonuses or other things? And it's not working as it should? Could you explain it to me in more detail? 

Can anyone confirm that they actually pay out? I've been waiting for 2.5 weeks now. I requested €200 and nothing has happened. This can't be right.

Hello, that's quite a long time. So the casino didn't explain why you've been waiting for so long? Didn't you need to verify anything or was there something else delaying the withdrawal?

It was definitely a good move to open a complaint and we will try to help you. I hope we succeed.