GETX Casino - general discussion

If you want to discuss anything related to GETX Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello. I am a player on the GETX platform.

I asked to permanently block my account because I don't want to play anymore.

I confirmed that I do not claim the funds, do not ask for a withdrawal, and do not want bonuses.

In response, they demanded:

- Passport,

- Selfie with a passport,

– Photo of a bank card.

I contacted again via email - ignored.

The Telegram manager is stalling for time and offering to "talk like human beings"

but does nothing.

This violates the principles of responsible gaming. I demand that the account be closed and the data deleted.

So, do I understand that they have asked you to pass the verification first before they are able to close your account?

Is there any specific reason for your decision, though?

I am asking because we believe that if the reason is gambling issues, they should close the account immediately, for sure.