GemBet Casino - general discussion

If you want to discuss anything related to GemBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

My account was suspended, it kicked me off mid game and showed that my account was inactive.

I was applying for withdrawal and submitting my bank statement.

I can easily deposit so much money inside yet when I want to withdraw I am not able to?

The account was linked to my secondary email.

I only played live casino and only a couple games of slots. Mainly playing baccarat and dice.

Can I get someone to reach out to me regarding this issue preferbly from gembet.

Guru review says this casino forbids certain betting strategies/patterns (this is ridiculous if you ask me, since there is no way to beat a casino), so I will suppose that had something to do with the closure, or maybe your account was closed for a failed KYC. The casino should provide you with a reason for the closure. File a complaint: https://casino.guru/complaints

Let me know once the complaint is submitted - if you need further support regarding its creation, just reply to me here.

Ok?

hi why is my account inactive

Hello. I would recommend asking the support about this issue. Have you tried that? Do you have any pending real money balance at this casino?

Gembet has confiscated my winnings of avout $3.1k quoting "unfair betting" after I completed the 30x turnover amount of $24k calculated by ($400 my own money + $400 bonus money)x30 turnover.

Instead of the $4.2k that i was supposed to be able to withdraw, i was only able to withdraw $990

Hi, did the casino leave you any money or did they confiscate all of it? When you played with the bonus, wasn't there a maximum cashout by any chance? That's pretty common so that's why I'm asking.

As for the money taken, did you bet on sports? Please let me know.

The casino did allow me to withdraw $981.84 out of $4159.70. Theres no maximum cashout as far as i know. The rest was confiscated. My guess is that gembet forbids certain types of betting strategies which is why my money got confiscated.

i only did live casino for roulette and baccarat, no sports betting.

So if there was no max cashout, the casino didn't explain it to you and just took your money, then it was a good step to file a complaint. 

I hope that this will all be cleared up and we will know what happened and especially why. But we will have to wait for progress.

Fingers crossed. 🤞