Gate 777 Casino - general discussion

If you want to discuss anything related to Gate 777 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I played at gate777 casino, they treated me very kindly, everything was perfect until I requested a withdrawal of money in the amount of 70,000 Argentine pesos, I requested a manual withdrawal to my skrill account and from one moment to another they blocked my account due to problems Of security, I verified my account perfectly, and they accepted everything, and I have screenshots of the chat with support where they told me that the money would be reflected in my account in 24 hours I do not understand what happened

Please I need help since they blocked my account with money in it

Hi sorry to read that. First of all how Long ago was it when they broke contact?

The casino itself has a good reputation. Are you new with them or played there for some time?

Hello frankey, I am new, they have already contacted me and I hope to solve the problem, maybe I will hurry to publish, they were always very kind to me that I cannot deny but this attitude seemed suspicious.

Hello Cgrchedman, it's good they came back to you! Still what's their statement about security problem you mentioned, please?

Let us know how are you faring with withdrawal.

As far as the casino communicates with you, it's fine even when the account is blocked for now. I hope it's gonna get resolved soon 👍

Well, I'm still waiting and they keep me waiting, everything was agreed to so that they pay me to my skrill account, now they ask me for a bank statement when I was very clear that I wanted to be deposited in skrill, verify everything, even with a copy of the address made by the police, I don't know what to expect and I don't understand why so much bureaucracy, I didn't break any law or regulation and I don't think they will pay me, and I don't understand it, my account is still blocked after receiving an email confirming my verification

Hello frankey again, look, I'm still waiting, and they do not give me a solution, I already present all the documentation they requested and I verified my account 2 times I even presented a certificate of address made by the police and even so they do not refund the money earned, it was all agreed so that They will pay me for skrill manually and I have been waiting for 4 days, I still have the account blocked, and also today they sent me an email asking me for a bank statement to continue doing time, I no longer understand what they want

Well, I'm still waiting and they keep me waiting, everything was agreed to so that they pay me to my skrill account, now they ask me for a bank statement when I was very clear that I wanted to be deposited in skrill, verify everything, even with a copy of the address made by the police, I do not understand what to expect and I do not understand why so much bureaucracy, I did not break any law or regulation and I do not think they will pay me, and I do not understand my account is still blocked after receiving an email confirming my verification.

They still contacting you. That's good. Sometimes casinos in Europe ask for extra verification especially if you play the casino for the first time and the deposit and cash out methods are different.

For example if I do a deposit using Paysafe and later crashing out in my bank account as they can't cashout into Paysafe, they still ask me for a screenshot of the deposit I made to them. To make sure it was really me who made it. They don't do that to annoy me or because they are bored. They have to by law.

The EU and especially German banks and regulators are very suspicious and paranoid about online payment service like Skrill and others since the "Wirecard' scandal.

The only reason they banned you I can think of is that it's a temporary ban until this is solved. Did you play on any other casinos that belong to the same group? Or can you sign up to any of the sister casinos? There are about 30 I think . Run by ' Imperium Network Solutions' group

I think you should just be a little more patient 🙂

Something like this can sometimes take time, but usually Gate 777 is a reputable casino which will definitely pay you your winnings 🙂

So don't worry 🙂 ✌🏼✌🏾

Hi, I'm bothering again, does anyone know to which competent authority gate777 can be reported?

Hello there, since the casino is licenced in Malta I would suggest MGA.

You have not received anything yet, haven't you?

Hello, no I have not received anything yet 7 days waiting

Hello, are they in touch with you in any way, please?

I can see that complaint is in progress, so I am sure if there is a way for you, our team will find it.

2 days ago because it was the weekend that they did not contact me, I am waiting and today I am going to try to communicate with live support to see what they tell me

Ok, just a kind reminder - printscreen everything discussed though the live chat (I'm sure you know).

Hello, thank you for your experience with this casino. I assume you don't play here anymore, don't you?