GameSpot Casino - general discussion

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I made a deposit of 33.817793 USDT (ERC‑20) to the site address.

The transaction was confirmed on the Ethereum blockchain and is publicly visible:

TXID: 0xd678b117e076f7538b1dda4e4c8d7b6c8f6d4ea384210bdaa7e0df75482f7f13

Block: 25,013,706

Sender: 0x799216d7c97f6afec734daf4b3f5aaada58c5a3a

Recipient: 0xb6b63a51502fd57847cf7428e8aa6b348c00756c

Despite this, the site continues to state that the deposit is "pending confirmation," completely ignoring verifiable blockchain data.

This behavior raises serious doubts about the reliability of the service, especially considering that confirmation on Ethereum is immediately available and leaves no room for interpretation.

I am documenting every step and will evaluate further reports to the relevant authorities.

Also, please keep us informed about how it goes. Hopefully, all will get resolved soon.

Maybe a casino representative can get back to me and explain why verification is taking so long? I see they only respond to good reviews.

Hello,

we can confirm that there was a delay in processing the transaction on the payment provider’s side and that this was an isolated case.

After you reported the issue, the case was resolved within an hour after you contacted support and, from our side, the inconvenience caused by the delay was compensated accordingly.

We are also happy to see that you continue using our website and participating in the loyalty program. We sincerely appreciate that you chose us.

Hello,

As we mentioned earlier, the verification of your account is taking additional time due to the need for extra checks together with the payment provider, taking into account the country of registration — Russian Federation.

This procedure is carried out in accordance with AML/CTF requirements and pursuant to Clause 24.5 of our Terms and Conditions. In addition, under Clause 3.1 of the Terms and Conditions, the company is required to verify users against sanctions lists.

Your request is still under review, and additional information will be provided once the verification process is completed.

Wasn't three weeks enough to check all of this?

We understand your frustration regarding the waiting time. However, additional verification procedures may require more time depending on the payment provider’s review process and compliance checks.

At the moment, your verification is still under review. As soon as there is an update, additional information will be provided to you.

So how much longer do we have to wait? In five days it will be a month.

Hello,

We understand your frustration regarding the waiting time. As mentioned earlier, additional verification procedures together with the payment provider may require more time in certain cases, especially taking into account the country of registration — Russian Federation — and the necessary compliance checks carried out under AML/CTF requirements.

At the moment, your verification is still under review. Unfortunately, we are unable to provide exact timeframes until the process is completed, but any updates will be shared with you as soon as they become available.

At first they told me it would be 14 days, then they extended it to 30 days. 30 days have passed. What do you think? I came to the casino to play and relax, and I deposited my own money. And now you're just making me nervous!!!!!!!!!

Hello, Senata.

We understand your frustration and are sorry that the process is taking longer than expected. Your verification is still under review by the payment provider and security team. Unfortunately, in some cases, additional checks may require more time.

As soon as we receive any updates, we will inform you immediately. Thank you for your patience.

Best regards,

GameSpot Casino Team