Game crashing and I made several deposits

Good afternoon, I started playing on betano and I was playing and I won and I made a withdrawal and started playing on another betano platform but I saw that it was crashing every time I got a diamond 💎 so I had to start over I played on 03/25 from the beginning it crashed I just did it deposit and lost time and money and they didn't solve anything then on the 26th I entered the same platform again at first everything was fine I had a simple win it started to freeze again then as I'm stubborn I played with the game freezing and it stopped I left and I was going back to give a diamond 💎 I had to start the game over today 03/27 I started playing again on the dimond rusch explex platform, it started well then it started to freeze when it was going to give a prize and the game didn't run well, it kept crashing and never giving the prize So I complained to betano support that I had been making a deposit for three days and not being able to play when I got a diamond 💎 I had to start the game over again, they asked for the ID, I sent it and so far nothing

That sounds quite overwhelming and I can understand that you feel frustrated. I have seen, you filed a complaint, but can not be sure if our team will be able o help you with this kind of issue. I can probably recommend to try to get in contact with the game provider, especially if the casino is not willing to provide any kind of help, as by now, at least. Please let us know, if you'll have any news regarding this, please.

Good morning, look, I have all the IDs I can send them to you, Romi, it's not sure what they did, I'll keep trying with support, but if I see that there's no way, I'll contact a lawyer directly and then they're the ones who will lose because gambling is prohibited in Brazil. of slots and the only support we have are you guys from Guru's Casino and their support from Betano. I'm not going to be robbed and stay quiet, I'll take legal action and see what happens.

Well, I also browsed your complaint, and I have to admit, I probably failed to understand what makes you think it's worth getting probably a paid lawyer in this case.

I would wait for the complaint to reach a further stage first.

Maybe I missed out on something important in the complaint, though, so I'm also going to wait for its ending.

Please feel free to share whatever news you have, of course.

Good morning, I've been complaining to support since March 25th, they started trying to resolve it yesterday and saying that everything is working fine, so as I'm a person who pays to see, I went to Dimond Rusch Explex to see if it was really working, I'll send it to you. all the captures I took and you draw the conclusion, I said about taking it to the lawyer because I was talking to support he came and took one in my face calling me bro I'll send it to you, see yesterday's time that I took the capture every time I I was going to give a prize, it stopped

There's still more, I'm waiting for you to resolve it. If there's no way to resolve it through the guru's casino, then I'll go look for the lawyer, more capture and they said everything was fine.

Could you please help me understand what your concern is about? I don't want to make the wrong assumption.

It's not a concern, it's seeing that I'm being harmed by a casino, I'm sending all the errors because they are deposits of money that I made to play, but when something happens, it stops.

Did you have any news from the casinos support, perhaps? So you can better understand what is actually going on?

We have to wait and see, what our complaint team will really be able to do about your case, actually.🤔

They replied that the procedure was done and everything is fine, so I went to play, deposited and started playing, it got bugs again 10 minutes later I complained to them again, it took about 10 hours, they replied to me that the Dimond Rusch Explex game wasn't crashing, so I sent the screenshots and so far I haven't had a response.

Oh, obviously you would need to get a response from the casino in this case. It's good that you sent them screenshots, so we'll see what they say. I hope you will get it as soon as possible so that we can have some update on the situation. 

You also have an open complaint, so we'll see if we can resolve something there. 

But I'm wondering if it could be a bug on the game provider's side, or what the error actually means. Anyway, like I said, we'll need a response from the casino.

If you hear anything new, let us know. 🙂

Jaro, I sent the complaint the prints but so far he hasn't sent anything to me and when he sent an automatic message, one came with the name Danilo and another with the name Bruna but with the same response

Jaro, look at you and see if there's anything wrong, because it's too much. I played in the bad bass game, it didn't crash, I played in the three-pot game, it didn't crash, as I'm stubborn, I went to play in the Dimond Rusch Express, guess what? looking at the captures it stops when the 🛎️ goes down and when the diamond 💎 and train if this isn't proof I don't know what it is I'll send the captures for you to see, they are in bad faith with me 

I completely cleaned my system and captured it for you to see.

Thank you for the screenshots and the whole explanation. Unfortunately, we are not able to tell you anything, as we are not any experts, right. I just hope our complaint team will be able to help you out with this issue, and that the casino will cooperate. We need to wait and see, how it will go, so please keep us updated whenever you have any new information from the casino regarding your case.

It's ok, however they respond, I'll send it to you because I didn't receive any concrete response.

Sure, I really hope we will be able to help somehow.🤞

Yes you guys are the best

I firmly believe that you will be able to say this after the complaint and that it will be resolved fairly. Fingers crossed. 🤞☘️

So solve it for me please, I don't want what's theirs, if it was lost in fair play that would be fine but it wasn't in fair play it was in bad faith