4 years ago
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Hello, that sounds strange to me. What did the casino tell you? Was there any technical error or wrong recipient setting, maybe?
Hello, will get it checked by our tester team. I'm not sure what's happening there.
Hello again, according to the information from the tester it is alright. The casino uses different domains for several countries:
"Looks like there's a different domain for Estonian and Finnish players, and with Finnish bank ID you get redirected to "Loistokasino", which essentially looks to be the same site with different logos."
"I was able to reproduce the casino switch without actually making a deposit by trying to log in with trustly and "continue playing".
I'm glad to hear it. Do you have any favorite casino you would recommend to players from Finland, maybe?
I'd assume that there is a chance (some option) to change or update your email in the casino's account, so you don't have to register a new email address and risk any rules violation. Have you checked it, please?
This old email address is no longer valid and if the Casino has it and when e.g. withdraws
The money notice will get there or there will be a problem that will be reported through it or the casino requires
some additional information or documents are also communicated through it.
According to my experience from the time when I worked in a casino, it was easy to update a contact email address, but it was nearly impossible to change the email address that a player used to log in to the casino.
Casinos advertise bonuses even though they are not available .It even happened that when I registered at the casino
let me know even then that i will get the bonus but stten when i have made the deposit i still haven't received it
and when I ask the chat it says I am not eligible for the bonus.
When it comes to new casinos I don’t know if I get a bonus when a casino has a different operator but the same management.
You should get the bonus they promised to you especially if the bonus encouraged you to deposit there. You already have your experiences with this casino and its approach. Maybe it is time to move on. Don't you think?
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