FS Casino - general discussion (page 4)

There was so much anxiety after losing this amount that the incident happened 3 months ago, but after your last denial, I was unable to gather the strength to try to resolve my case.

If you have proof of what you are saying and you have this win from your real balance, you should try to reopen your complaint. You will need to provide all the evidence, though, that it is not related to sports betting.

And how exactly am I going to provide evidence, when they completely banned my account and I can no longer log in?

In this case, we really cannot be of any help if you did not keep any screenshots as evidence.

I could suggest you use these sites, though, which deal with sports betting issues, and hopefully you will be able to get it solved.

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I would have screenshots if I knew it would be stolen this way. All that was missing after every round was that I needed to take a screenshot to have evidence of my winnings in the future.

They simply banned my account, suddenly, not allowing me to log in and get more information. But there's no problem. I only now share the opinion that in addition to not trusting Vulkanbet, do not trust Casino Guru in resolving disputes, as they refused my case without having evidence that my case is related to sports. If I can't have evidence, neither can you. So they refused arbitrarily and lazily.

It is always good to take screenshots just in case, and I would always recommend it to everyone.

If you really feel that the issue you have experienced is not related to sports betting, try to file a complaint again and describe your issue well to our team, please. They will surely have a look at it and then decide if they are able to help you out. Unfortunately, as we do not deal with sports and we do not have anyone on our team who could be of any help when it comes to these sports-related issues, we are not able to assist players in this matter.

But if you notice in many disputes against Vulkanbet, the vast majority of the bookmakers claim this breach of the term in which they say that the person bets on sports and slots at the same time as having an active bonus. Everyone who knows how betting bonuses work knows that it is impossible to use a sports bonus balance in a casino and vice versa, but that is what they claim for all users.

I was their customer for more than 3 years, I had dozens of withdrawals and deposits, I was fully verified, anyway... I was a regular user, but I had never won an amount like that at Vulkanbet. And after researching I noticed this complaint which is literally the same as mine "https://casino.guru/vulkan-bet-casino-player-s-account-was-closed-and". At first you refused, claiming it was a problem with sports, but then you checked and the person managed to withdraw their money. I have no evidence, because I was using the betting house like any other day, I was playing sports and slots - with my balance deposited -, until I won a large amount in slots. I stopped playing for a moment and a few hours later when I try to come back, I realize that my account has been blocked and banned and my entire balance has been withheld.

Once again, they claimed that I broke the rules by playing high amounts on slots and sports at the same time (WHAT'S THE PROBLEM WITH THAT? THE BALANCE IS MINE, THE MONEY IS MINE, I DEPOSITED IT) to try to speed up the bonus rollover. But everyone knows that it is not possible to use X and Y bonuses. There is simply no basis for what they are saying.

Unfortunately, I can not help you in any way with this issue. Try to file a complaint again where you describe the issue in detail, please.

When it comes to the maximum bet, it is usually set by the casino, and you cannot go over it when playing with a bonus. So if you break the rules, there is really nothing that can be done.

Has anyone tried to play it https://vulkan.bet/en/sports/football/tournament/england-premier-league-01-08?

Hello. Vulkanbet casino blocked my account because I had 4 accounts that were not verified at all and no deposit was made on them. On the last account I won 13,000 PLN and wanted to make a withdrawal. But they blocked me

But when I made deposits, everything was fine, I could have even deposited 100,000 PLN and it would have been fine

I only have one account. Which I verified with my ID card....

It is against the rules in most online casinos to create multiple accounts, so I am not surprised they blocked you, to tell you the truth.🤷‍♀️

In your complaint, you stated that those other accounts your friend was using. Right? Well, this is not a wise idea, and next time, make sure to read the full terms at each casino beforehand to prevent any future issues.

I hope that our team will be able to help you out this time, and you'll be more careful next time.

Good morning everyone so I woke up this morning and my account is blocked. They said I have multiple accounts but I have just one. It’s funny because all my deposits was good but then once I win something suddenly I’m getting blocked !!!!

They explain me I have multiple accounts because my wife also plays in this casino and she have also account

So it’s two different individuals who just live in same house and use same wifi and same laptop I feel so triggered that I’m thinking go to court and sue this casino

wow people still play at Vulkan casino))

I was till now.

It was good casino but I guess you know house always wins

Hi. I can see that you already submitted a complaint here, and Kristina explained to you that unfortunately we won't be able to help as you breached the terms.

It is very important to read the terms at each online casino before depositing. This rule is nothing unusual to see in most of online casinos, you know.

Have you not seen it before, perhaps?

haven’t you’ve seen married couples who lives in same house having same interests in this case scammer vulkan bet casino ? I’ve said that before my lawyer is making case about this because this is bull crap. Vulkan bet is scammers

Of course we did, but that is why most of online casinos have the rule stated in their terms. It is always wise to read those before even depositing.

Rules like that are bizarre. I never got kicked out from casino when I’ve been there with my wife