Fortune Lounge Casino - general discussion

If you want to discuss anything related to Fortune Lounge Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi I'm complaining about slotties casino as 2 weeks ago I won 1500 I'm still waiting and on the 23 of sept I deposited 100 and now I can't even get on there site to play the 100 or find out what the go is with my 1500 can someone pls help

Hello, my colleagues will gladly take a look at it. As for the start, please gather the whole description, because they will need the full story, and then submit your complaint request: https://casino.guru/complaints/create

The better you can describe all related events, the less time my colleagues spend asking you for details; any screenshots you have available will also be handy.

Just to learn more, how did the casino explain this situation to you? Can you access the account, or are only the games restricted?

Perhaps we can find some clues here on the forum.

Unfortunately this kind of situation is really frustrating, but please know that online gambling and money won from it are not supposed to be used to cover any life expenses at all. It is supposed to be just as a hobby and not to rely on it, you know.

If you are not okay with the gambling, it surely would be good to find some help and do everything possible to overcome it.

I have looked at your complaint where Tomas is awaiting your response, but when I see the low safety index of the casino, I am not sure if we'll be able to achieve anything. I do hope so, though.

Could you tell us when you successfully withdrew your winnings from this casino for the last time, please?

I have recently replied to Tomas email and attached screenshot of the withdrawal transaction showing day date time and also other screenshots and also answered questions

They blocked my account straight after i told them that I have sent screenshots of the live chats to a lawyer blocking my account just says it all and make it look bad for them true if it wasn't true they would paid out my withdrawal but I still haven't got it

They had no worries taking my money even though technically it is illegal as online gambling is illegal???

I responded via email earlier

Issue still hasn't been resolved i have received my withdrawal as the live chat shows they said that it had been verified and I will receive it asap 5 days ago

Please reply to the complaint thread as well; otherwise, your timer will expire.

I'm not sure I follow you here. 🤔

I'm having the same issue. Have you had any positive developments?

https://m.thefortunelounge.com/PaymentHistory

Been months now and still haven't been cash me out. No end to their excuses deliberately designed to avoid making payment. Have been blocked from live chat yet my account is still active as are depositing facilities. Ironically there are countless issues with their withdrawals.

Are there any options available to me/us who are in this position ??

there's been no withdrawal

no one contacted me.

straight up bullshit! Still waiting...

another example of straight up bulkshit!!

I regret nothing as to how I spoke to them. They are dishonest low lives.

Unfortunately, this casino has got a low safety index, but if you wish, you could file a complaint so our team can try to intervene in your case.

I am unable to tell you if it will help, but you lose nothing if you try, right?

Here's the link for you.

Thankyou