Fortunazo account blocked for no reason (page 2)

Well, it's great that you were lucky enough to get your money back. I'm really happy for you. It's a shame we're not all so lucky, because practically the same thing happened to me with Fortunazo. I lost 646,900 CLP and to this day I still haven't received any resolution. I submitted all the documents, waited, filed complaints, and they still kept my balance without giving me a concrete explanation. In the end, it seems that to get them to listen to you and resolve things, you need to have some kind of connection or know someone influential, because those of us who file complaints on our own are forgotten. Anyway, congratulations on getting your money back; I hope the rest of us have the same luck someday, because it seems we don't all receive the same treatment.

Hi Josefat, yes, it's really sad to know that the casino doesn't do things properly unless it has an extra reason.

I forgot to mention that in addition to the extra support, I sent an email stating that I was going to file the corresponding complaints with the Consumer Protection Secretary and the entity that regulates the legality of casinos in Argentina.

I don't know which entities operate in your country, Chile, but I recommend you investigate, use AI, and draft a letter outlining these same reasons; it might be an important factor to consider. I know it's very annoying and tedious, but it's the only thing I think you have left to try and recover that money.

Finally, I also recommend that you check the "Withdrawal" section every day. If you happen to be able to access it, try withdrawing via AstroPay, as it was the only method I was able to use. I was able to access the Withdrawal section briefly, but now it won't let me deposit, place bets in the casino, play sports betting, live casino games, or any other games.

Hi, thank you for the update and your kind words! I’m really glad to hear that you received your money, and that martindelpomo stepped in and helped bring about this outcome. That must be a huge relief after everything you went through.

At the same time, I understand your concern that it took his intervention to get your case reviewed again after you had repeatedly been told it was closed. Getting your money back is certainly good news, but it doesn’t erase the frustration you experienced.

Thank you for sharing the outcome and explaining how it was reached. Your experience is valuable for other players reading this thread.🙌

Hi Lucas, how are you? Can you help me? These guys blocked my account today with 550,000 Chilean pesos, which is about $550 USD. They also claimed my account was committing fraud, which is the typical excuse they use to steal your money. My account is verified, and I don't know what to do.

I see why you're worried, especially with 550,000 CLP still in the account.

Did Fortunazo tell you what exactly they believe was fraudulent, or did they only give you a general accusation without pointing to a specific rule or activity?

Also, was this balance accumulated through casino games or sports betting? That distinction is important for determining what kind of help we may be able to offer.

For now, please keep screenshots of the account balance, the verification status, and any messages where the casino explains the reason for the block. I wouldn't assume yet that the money is permanently lost until we know exactly what decision they have made and why.