Fonbet Casino - general discussion (page 2)

I understand this and it's reasonable from their side however apart from bets that have been blocked for me whenever I can't play I don't play casinos anyway I will wait for their response and I will appreciate if they finally think about human error when they see that my deposits it is not more than 20€ clearly I think it can be a mistake otherwise I would put large amounts whenever they might think what you say will show hopefully for the best

Finally they gave me my money back, they obviously understood that it was a mistake and told me they will do it for the first and last time because according to the regulations it is not allowed

Well, I'm glad you got your money back. And so, according to what you say, it will be better if you take care that such a situation does not arise because next time you will have to wager your money. 

Anyway, are you going to stay here and try your luck or not ? ☘️🤔

they don't answer anywhere

Hi, I see that you have a problem with the loss limit in the casino, which you have also filed a complaint about. I have looked into it and I am quite sorry that it is like this because casinos should take such things seriously if they have them enabled on the site and the player either asks for them or has them applied.

I see that you say that they don't reply according to the screenshot, so how long have you been without a reply? Is this what they wrote to you last time? 

He is almost 2 months old

So answering probably won't be their strong suit.

But even so, we'll have to wait for the complaint to be resolved to know what will come of it. I know that after such a long time it's not the best but unfortunately we'll have to adapt.

If you have anything new, definitely let me know.

I will let you know

The casino is the absolute pile of shit because I have already written several extremely aggressive emails requesting that their account be permanently closed. You can only deactivate your account, and if you want to reactivate it, you only have to write a few kind words to support, and the account is immediately reactivated, even though you have previously been very cheeky and repeatedly stated that you are addicted to gambling. The casino doesn't care; they don't care; the main thing is that they continue to shove money up their asses. Is it reputable? Is this a casino you can trust if it doesn't even observe responsible gaming and constantly ignores the fact that the player has a problem? The casino should be canceled! It monitors and cheats its customers, disregards important customer information, and allows them to continue playing in the casino despite their gambling addiction. You have no chance at all of closing your account; they won't allow it because the operator can't get enough of this hs.

This sounds seriously frustrating. If someone repeatedly asks to permanently close their account due to gambling addiction and the casino instead makes it easy to reopen it with a polite message, something is clearly wrong.

It’s challenging to trust anything else they do when they can’t even respect a basic self-exclusion request. I get it.

That said, I appreciate you speaking up. Not everyone has the courage to admit they're trying to stop gambling and that the casino is making it harder, not easier. Maybe someone else here had a similar experience.

If you’d like to take this further, we can also give it a deeper look through a formal complaint, no pressure, but the option’s there. Let me know if you would like to complain.