Flint Casino - general discussion

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Hello everyone, I want to tell you about the situation in which I found myself, not pleasant. I'll tell you, and you please tell me how to call it if not deceit and fraud.

I'll start. Gentlemen and ladies) I received a no deposit bonus of 10 dollars, the conditions for withdrawing funds were to win back the wager in the amount of x35, that is, 350 dollars. I almost did not hope that I would be able to win it back. But I was incredibly lucky)) and I played it 100%. But when I tried to make a withdrawal, not only did the 50 dollars that I received as a result of wagering disappear from my account, but instead I was offered to take 10 dollars like a prize, but this is half the trouble. And even that $10 I can't withdraw until I bet $200, what the hell is that??? Why was this not mentioned in the terms of the bonus??! It was necessary to immediately warn that the wager was not ×35, but ×55. It turns out that I wagered 10 bonus dollars ×35, and now I need to win back 10 dollars again but already ×20.

I will add screenshots of the Terms and Conditions.

I want to write a formal complaint.

And I wrote to support, no answer yet.

Now I will lose 10 dollars, which I did not easily get)) and I will write a complaint.

And I can't insert screenshots, that's the only way it works.

https://photos.app.goo.gl/N4Nm6gKHbJfzBVBb9

https://photos.app.goo.gl/3GTSXSAFkCAGYcrD7

https://photos.app.goo.gl/P3CvycjQEx7ZpGqB9





Ok, it sucks - though hard to tell anything just yet. I tried to translate those print screens into English, but it did not end very well. At this point, we do not know what the rules stated the moment you took the bonus. You know it would be far better to send the pictures to Nick.

Anyway, have you noticed the update?

Kindly answer him, if I may please.

Also, share all you get from the support, I'm eager to see - preferably in English.

Hello)) I do not know how to make a conversation with support in English, I communicated in live chat.

And I have problems with authorization, I can not enter the site.

Sorry for the screenshots in Russian.

Casino interface in Russian. Try to translate screenshots to PDF, maybe Deepl should translate

I think we can try to use Google Lens to translate those screenshots! Just post it here and I will try to follow up using the translate app. 🙂 I believe it is worth a try.

For now, what is wrong with the authorization? I'm almost sure this issue is new, am I right?

Let me know, I'll be here.

Radka, sorry it took so long, I could hardly log in through the VPN)

Last screenshot, didn't fit

Hello, and thank you for those!

Frankly, the capability to provide an understandable translation is lower than I expected. Despite that, it is very important to know whether those rules and bonus terms were available the moment you took those - as stated by the support. At this point, I can only guess,..

There is also a mention that you have never deposited, so I would say both funds were just bonus funds, did you take both bonuses consequently? One bonus first (10$) the second 500 rubles afterwards?

Because at first, you need to end the first one with all its requirements. Like, submitting the withdrawal, and passing the KYC for instance.

Can you advise me further about both those bonuses? As I said earlier, there is nothing I can consider without knowing the specifics.

I will now drop the link of their site there in detail about bonuses, and it was the other way around, at first I received 500 rubles in dollars, and after I played them with a wager of 35, they took away 50 dollars from me, which I earned in the wagering process and for what I fulfilled all the wagering requirements I was given a gift of 10 dollars that I could receive !!! Only after making a deposit of at least $10 and wagering for deposit money 10 x20.

I have been fully verified.

And in the conditions of the bonus, it was said that I could cash out and withdraw the bonus 500 rubles after wagering x35, but there was nothing at all about 10 dollars.

https://casinoflint-2023.monster/

I do not need the link 🙂

You should explain which bonuses or bonus you took and provide the terms. I do not have the time to dig that up on my own. I'm sorry.

This is something you should primarly explain in the comnplaint. Try to do that, please.