FatBet Casino - general discussion

If you want to discuss anything related to FatBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Please tell me how to withdraw money to fatbet casino

Find something like "cashier" in your casino account, and submit the withdrawal.

For further help, please contact the casino's live chat. The operator can help you more concretely.

This is by far the worst online platform i have played on regarding support and payment you wait 20min+ for a response on the chat if you get any i have been waiting over a week for my payout of R12000 every time i enquire on an update there is another excuse or the payment will reflect in my account today that is were it stands i like the games but yes will maybe change my mind once or even ever if I get my payout

Hello, I'm sorry you are not satisfied.

May I know whether your account has been fully verified? I guess it has. If the casino can't solve the problem till 14 full days, I would suggest a complaint. 🤔

Thank you for your reply

Yes i am fully verified and i will wait a few more days before logging a complaint

Hello,

and in what status is our withdrawal now, if I may know - still pending?

I hope that the complaint will not be necessary, but if so, feel free to submit it here.

Yes but i did reverse it this morning and played again its standing on 19k now so ill wait the 48Hours again

Well, I hope it will work, just make sure there is something left on your balance.

Kindly let me know about the progress.

Will Do thank you so much for all your help

Now the reversed the payment to my gaming account and i did not ask for it

Hello there.

Now we got the explanation, I'm afraid.

Have you ever heard about one account per household/IP rule, please?

It's a pretty common rule that says that only one person within the household or shared IP can play in the casino. It serves as some kind of protection against people who creates multiple accounts to claim bonuses only available for newly registered accounts.

Have you or your wife taken any bonuses, please?

Hi

No not at all she hasn't even used the account as she could not deposit the account limit is 0 we have requested to close it last night

Sadly, the casino stated that they see this multiple accounts as the reason for not processing the payment. That's normal.

You should inform them about your wife's account. If you have not gained any advantage over the casino by using two accounts within the same household, it should be ok.

Sadly, sometimes casinos do not care much about the true advantage and apply this rule mechanically, hence you may need some help. If that happens, feel free to submit a complaint:

https://casino.guru/complaints

Thank you will do it by the end of today when and if I get a response from them they do take their time

Hello,

I see, the complaint may not be necessary after all, just let me know how it develops, please.

I want to make sure, that it will be in order.

Hi yes thank you its sorted they only pay me out R3000 a week

Oh, that's great!

Thank you for the update. It seems that the casino lowered the limit for you, we have information that the withdrawal limit is set to R20,000 per week. 🤔

Would you mind checking the limit with the casino, please?