Extra Vegas Casino - general discussion

If you want to discuss anything related to Extra Vegas Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

It was boring casino must have more fun and action these once are boring

I won a $1000 waited the 5 days for them to tell me I put the wrong banking information, so I send them my banking information had to way another 5 days, my account, is already verified!!!! this time they put my winnings back in my casino account, so I withdrew it again put the right banking information, had to wait another 5 days, again they put it back into my casino account, I guess hope I will play it idk, so I did I play it got up to $1500 went to cash it out again, they said my visa card is not verified, which it was everything was verified, in between them 15 days my bank account had got hack so I had to get a new visa debit card, so now the casino thinks I did fraud with this card, so I verify that card to them, I left the game for a short time when I come back my casino account is closed and they said I ain't getting my winnings, well what names I didn't call them and that's what got me in trouble, so if this happens to you, watch your mouth.

Hello,

well, without further details it's pretty hard to guess what caused the initial delays and problems with the banking information. I must say, however, that I understand that the casino may have some difficulties with your replaced visa card and it could cause further delay. As far as I understand, because of this, you were told that you committed fraud. Is it correct?

It certainly needs to be checked by our complaint team.

Please provide them with all relevant information, communication, screenshots, and so on.

No I never did any fraud, someone did fraud on my bank account so I had to get a new visa debit card, the casino is saying that me or my bank put a stop payment. When in fact I made 2 $25 payments, my bank had pay me back the funds that I got fraud on and that the dispute i think the casino is seeing

I'd say even if your rude to them, they still need to payout the winnings and then they can close your account. Not paying the winnings shouldn't be an option.

Right, I did nothing wrong to be treated like that, I did everything I was supposed to do, got my account verified and made 2 deposits and then I won and got smart and withdrew my winnings and they didn't like that, now there excuse to close my account was, my bank or I declined my payments of $25, well, first of all, you have to have money in your bank to play at any casino and no I don't have an overdraft on my account, and they said that when I told them about me having to get a new visa debit card because I had frauds on my bank account. It's all about the way I talk to them, I don't think before I speak I just say what's on my mind and for that I'm sorry.

Hello,

as Daniel already wrote, even if you were rude it is not an excuse for such behavior. Please be patient, our complaint team is examining all the information.

Thank you, its like I said I don't think before I speak, and your write they need to pay me my winnings because I didn't do anything wrong.

I can see that the Vegas Casino was just invited to join the complaint discussion. Let's see what happens next.

Well I guess they are not going to join you know why..... because they know that they mess up, I need something to happen soon.... we can't let them get away with this, I'm so sure they did this before and got away with it, well not this time we have to put a stop to these casinos that keep ripping us off.

Sadly, you may be correct.

Allow me to remind you that this casino operates without the license, so there is no igaming authority you could effectively call for help, I'm afraid.

Well Radko I will call for more help, more then you will ever know, like I said if this casino doesn't pay me I will fight tooth and nail for my $1500, and you know what!!! its not even about the money anymore, it about this and a few more other casinos out there that are LIARS, I will go on every social networking that I can, I will get the newspaper and news media, so they mite say to there self is $1500 worth all this, LETS SEE. if anyone would like to join me send me a email carewcherry55@gmail.com thanks everyone for reading my story's

I get your point. I wouldn't care about the money as well, but about the injustice. I understand you don't want to let it go. Keep us posted please.

To tell you the truth I didn't find justice here either, there are 3 sides to a story, my side which I provide all my evidence for you to help me, did the casino provide you with any emails for what they were telling you and it seems like you believe them, when in fact I send all the emails, so there was only one side of a story told. Mmmm. Nothing or no one help me.

Hello,

I'm sorry but the casino's response, as well as your latest posts in the complaint, are waiting for approval, so I can't read those. As far as I understand, you think that we agree with the casino, am I correct? Well, Peter is a professional so I am quite sure he pays maximal attention to every detail provided by you and the casino so he could be fair.

Well you're showing me anything that would make me think things could be different here, There was a message telling me that the casino said that my payments didn't go through, and they tried to get in touch with me, also this replacement card shouldn't have anything to do with my winnings because my winning should have gone into my Ecopayz account, but in good faith, l let the casino know that I had to get a different visa debit card because what happen to my bank account. If I didn't tell them all this would of happen, because there is so many cheaters of there, that no one trust anyone. Ohohoh I just want to screem!!!!!

Not showing me

I'm taking it we are waiting for the casino to reply??? I would just like to know what happens if the don't respond???

Hello,

yes, the casino now has over 5 days to get in touch and provide evidence:

"Dear Extra Vegas Casino team,

Could you please forward the evidence regarding the chargebacks to my email address (peter.m@casino.guru)? Personal data can be blurred out."

That is the usual procedure, we need to see those prooves.

I'd be only guessing what happens next, at the moment.