EUSLOT Casino - general discussion

If you want to discuss anything related to EUSLOT Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

this casino sent me an email that my account has been inactive for 12 months and they are starting to charge a fee. I tried to log in to the casino but it says I have a cooldown. I went to the customer service chat but they were not willing to clarify the matter. I put these pictures on it and after 5 minutes it said to send an email to maintenance. I feel that I have completely closed my account there and permanently. demanding a payment like that just means that the casino has a bad economy... and I can't even log into that casino.

Hello there,

first, we know about this and warn players:

https://casino.guru/fi/euslot-casino-arvostelu

What sounds totally wrong is that the chat or support is unable to help. What else are they expecting you to do?

Do I assume correctly that you left some active balance on your account? You should always avoid that to minimize the chances the casino will take fees.

We are contacting you regarding your request.

We would like to inform you that your account has been successfully closed at your request earlier.

We also inform you that according to the rules of our casino: If no login on the Player Account on the Website is performed (the account is inactive) for a period longer than 12 months, the Company reserves the right to charge a monthly maintenance fee of €5 starting on the 13th month from the last recorded login.

More information can be found here:

https://prnt.sc/t9aGJ8PTjPpV

https://www.euslot.com/terms-and-conditions

We also want to inform you that funds will be withdrawn from your game account. Please note that your bank account will not be charged.

Thank you for your understanding!

If you have any further questions, please do not hesitate to contact us again. We are here for you around the clock.

We will contact you regarding your request. We would like to inform you that your account has been closed at your request earlier. We also inform you that according to the rules of our casino: If the player account on the Website is not logged in (the account is inactive) for more than 12 months, the company reserves the right to charge a monthly maintenance fee. €5 from the 13th month after the last login. More information can be found here: https://prnt.sc/t9aGJ8PTjPpV https://www.euslot.com/terms-and-conditions We would also like to inform you that funds will be withdrawn from your gaming account. Please note that your bank account will not be charged. Thank you for your understanding! If you have any questions, please do not hesitate to contact us again. We are here for you 24/7.

I don't think there is any balance left in the game account. I've always gambled away the money and then also closed the account if I'm not going to play at the casino anymore. I don't leave accounts open.

Hello.

It's a good habit to leave accounts "empty" upon closing. That's for sure.

In this particular case, I'm probably missing the casino's point.

"We will contact you regarding your request. We would like to inform you that your account has been closed at your request earlier. We also inform you that according to the rules of our casino: If the player account on the Website is not logged in (the account is inactive) for more than 12 months, the company reserves the right to charge a monthly maintenance fee"

The account has closed - shouldn't be considered inactive anymore. Is the player whose account has been closed earlier supposed to log in once per year to avoid fees?

Am I missing something? What do you make of that?

At least they didn't block your account when you went to cash out. I had winnings but they said they can't do bank card withdrawals and I had to make another deposit via an e-wallet and wager it 3x. When I said no, they shut my account. I have lost all my winnings.

This company acts like Dama NV casinos. It's a scam.

I'm looking at your complaint and it seems like you self-excluded in other casinos from the same group so they closed the account due to that reason. Anyway, if they wanted to do this, then they shouldn't accept your deposits or refund them all in that case. Let's wait for how it develops.

I transferred € 42,50 (with 79% bonus)to EUslot 13 days ago,and it was also debited on my site...

In my Euslot account it says :Rejected with the deposit

But it has not been refunded to my bank,or put on my play account...

I've been asking where that money is for 13 days now..and every time the same story: please be patiënt , or is in processing..

In short: They take your money,and dont take you seriously!

This a scammers !!

I fear the deposit is lost somewhere in the middle, and now the casino is waiting for its 3rd party payment provider to resolve the case.

Sadly, this is the most common reason for such a delay in cases of lost or misplaced deposits.

Hopefully, the solution comes soon.

Otherwise, I would suggest creating a complaint. Browse this section to decide whether you're up to one.

https://casino.guru/complaint-resolution-instructions

This link allows you to submit the complaint: https://casino.guru/complaints

What do you think? Is it worth considering for you?