1 year ago
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I have been blocked for more than 1 year due to possible fraud, they disappeared with my money, when I enter the chats they only tell me that the account is under analysis, but I have been without my money for more than a year and without any response. My account has been deleted, but it is still in their system.
It seems that when you earn money it is blocked, it's a shame that they disappeared for more than 1 year with my money.
1 year is too long to seize funds and there is no such time limit in your terms and conditions. Your suspicion has no basis whatsoever.
I just ask that you be honest and transparent and give me concrete information.
Estou bloqueado a mais de 1 ano por possível fraude, sumiram com meu dinheiro, quando entro nos chats só me falam que a conta está em análise, porém estou sem meu dinheiro a mais de um ano e sem resposta nenhuma. Minha conta foi excluida, mas ainda consta no sistema deles.
parece que quando você ganha dinheiro é bloqueado, uma vergonha sumirem por mais de 1 ano com meu dinheiro.
1 ano é um tempo extenso demais para confiscar fundos e não há esse limite de tempo nos seus termos e condições. A suspeita de vocês não possui base alguma.
Peço apenas para que sejam honestos e transparentes e me deem informações concretas.
Hi, first of all I'd like to say that I'm sorry for the situation you've got yourself into. However, we are not a casino and therefore I can't answer your question or give you this information.
I assume that if you want to have this question answered, the casino has not given you a concrete reason either. One year is too long.
Nevertheless, have you thought about filing a complaint? You could do so at this link: https://casino.guru/complaints/all
That's the only way I can think of at the moment. It might be worth a try. What do you think?
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